Yeading Court Surgery

The management and reception team at this GP practice provide remarkable care to patients. I have been a patient here for 25 years and they are extremely caring and supportive, offering excellent..

We experienced a very disappointing visit. We waited considerably longer than expected for our appointment, and when we enquired about the delay, the reception staff responded in an unhelpful..

The reception team could benefit from additional training, as there are often difficulties when calling to book appointments or make enquiries, with staff seeming uncertain about procedures...

I'm unsure why there are negative reviews about this practice. I've had a positive experience since 2020 and haven't encountered any problems. Whenever I've requested an appointment, I've been able..

The practice frequently has limited appointment availability. When contacting them, they often direct patients to call 111 instead. I would not recommend this service.

The receptionist's manner towards my son lacked courtesy and professionalism. Better training in customer service would be beneficial for the reception team.

I would not recommend this surgery. I found my experience to be very disappointing. The staff members were unwelcoming and seemed indifferent to patient concerns. The reception team in particular..

The clinician at this practice is remarkably considerate and courteous. They take time to listen carefully and provide assistance in the most helpful manner possible. I would enthusiastically..

There was a considerable delay in obtaining an appointment.

I would not recommend this practice. The reception staff were unhelpful and dismissive on multiple occasions, expressing a lack of concern about my situation. I found it particularly frustrating to..

I am writing to express my significant disappointment with the customer service experience I received at the reception desk. The handling of my mother's urgent medication matter was concerning and..

I was quite let down by the level of care provided during my visit.

The customer service experience was disappointing, with limited availability for phone calls during restricted hours and lengthy waiting periods to secure an appointment. When appointments are..

I would have given no stars to this practice. The service felt disorganised. I was placed on hold for an extended period only to be told that no appointments were available, neither routine nor..

This surgery has not met my expectations and I have decided to switch to another practice. I have been waiting an extended period for a blood test without being able to secure an appointment. The..

I had a frustrating experience when I contacted the practice on two separate occasions during the day to arrange an appointment for my partner. I explained that he is unavailable during weekday..

The reception staff demonstrated unprofessional conduct. I was quite let down by this experience.

The team here is very pleasant and collaborative. Any negative feedback about the staff appears to stem from misunderstandings, as the team consistently demonstrates a supportive approach.

I submitted my examination report for my driving licence three days ago and have not yet received an appointment date. The reception staff were unhelpful in assisting me with this matter.

The service provided was disappointing, with interactions that felt discourteous and lacking in professionalism. There were consistent delays throughout the appointment process.