MS

Manjeet S. 3 years ago • From Google

Rating

Bad

Rude anp ignored my walking stick

I'm extremely dissatisfied with the service quality at Parker drive medical centre. My visit was simply to obtain a comprehensive medical assessment for an internal muscle injury and secure a sick note. The A&E doctor I previously consulted strongly recommended a GP review to definitively determine my expected recovery period, suggesting I would be off work for 4-6 weeks. The Advanced Nurse Practitioner (ANP) displayed shocking unprofessionalism. She watched me struggle with a heavy door while I was clearly using a walking stick due to my injury's severity. Her demeanor was completely disrespectful, avoiding eye contact and fixating on my mask compliance. She interrogated me rudely, asking "what's wrong with you?" with zero compassion and an unacceptable attitude. Her disinterest was evident by her failure to review the referral notes from the Royal Infirmary. The ANP abruptly demanded I recount the A&E doctor's discussion. Upon hearing about my injury and recommended sick leave, she arbitrarily contradicted the A&E doctor's assessment, insisting I call the surgery weekly to report my condition - a decision made without conducting any examination. When I requested a sickness note, she claimed she would send it via text and refused to provide a hard copy. Unsurprisingly, no sickness note was received. This experience was utterly disgraceful, and no patient should endure such treatment. I was forced to reschedule another appointment, which was incredibly inconvenient given my physical state. The Advance Nurse Practitioner fundamentally violated NHS CORE VALUES: Working together for patients, Respect and dignity Commitment to quality of care, Compassion Improving lives and Everyone counts. Fortunately, I did manage to discuss the incident with the practice manager, who listened attentively. Who knows how many other patients have suffered similar mistreatment? Someone needed to hold this individual accountable and expose their unprofessional conduct.

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