HH

Hanson666999 H. 5 years ago • From Google

Rating

Average

Rude British Receptionist Ruins Clinic Visit

The medical professionals at this practice are quite skilled, but there's a particular receptionist - an older British woman whose name I don't know - who consistently displays an incredibly rude, confrontational, and unhelpful demeanor. I cannot comprehend why she treats patients so poorly or why she remains in a customer-facing role when she seemingly despises interaction. Her conduct is truly perplexing. Despite always maintaining extreme politeness and patience during our phone interactions, she repeatedly addresses me with unwarranted contempt, as if I were beneath her. Management needs to either address her unacceptable behavior or replace her entirely. If this situation continues, I will not hesitate to file a formal complaint, and I'm prepared to escalate the matter to higher management until it is satisfactorily resolved. Overall, while the doctors are excellent, this one receptionist is absolutely terrible and significantly detracts from the practice's professional image.

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