RC

Richard C. one year ago • From Google

Rating

Poor

Rude Carol and the Dismissive Doctor

Discourteous and critical staff mar an otherwise decent healthcare experience. The unpredictable nature of service interactions became evident during a routine medication assessment request. Despite following standard online procedures and being assured my request would be processed for next-day pharmacy collection, I encountered significant frustration. When I arrived, the arrangements were not as promised. Attempting to resolve this, I was abruptly interrupted and treated dismissively by an employee named Carol, which prompted me to file a formal complaint. Dr. Aras's subsequent response was equally disappointing - his sarcastic "apology" and suggestion to address issues directly with Carol demonstrated a lack of professional accountability, especially considering he supervises her. It's particularly unfortunate given that previous interactions with other staff members have been consistently helpful and pleasant. Notably, his follow-up correspondence seemed more concerned with defending his approach than addressing the underlying service issues. The suggestion of "taking business elsewhere" is particularly ironic in a public healthcare system where patient options are limited. While the specific individuals involved performed poorly, the broader healthcare team has consistently demonstrated competence and compassion.

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