Ashville Surgery
Richard C. 2 years ago • From Google
Poor
Rude Carol and the Dismissive Doctor
Discourteous and critical staff mar an otherwise decent healthcare experience. The unpredictable nature of service interactions became evident during a routine medication assessment request. Despite following standard online procedures and being assured my request would be processed for next-day pharmacy collection, I encountered significant frustration. When I arrived, the arrangements were not as promised. Attempting to resolve this, I was abruptly interrupted and treated dismissively by an employee named Carol, which prompted me to file a formal complaint. Dr. Aras's subsequent response was equally disappointing - his sarcastic "apology" and suggestion to address issues directly with Carol demonstrated a lack of professional accountability, especially considering he supervises her. It's particularly unfortunate given that previous interactions with other staff members have been consistently helpful and pleasant. Notably, his follow-up correspondence seemed more concerned with defending his approach than addressing the underlying service issues. The suggestion of "taking business elsewhere" is particularly ironic in a public healthcare system where patient options are limited. While the specific individuals involved performed poorly, the broader healthcare team has consistently demonstrated competence and compassion.
Friendly and supportive front desk personnel, and with the recent introduction of digital services, handling everyday tasks should become more streamlined and convenient.
Ashville Surgery
Camila D.
It was satisfactory until they implemented this new system where direct doctor communication is replaced by a lengthy online symptom submission. Then they contact you the following day, which..
Ashville Surgery
tess t.
Throughout my twelve months as a patient at this practice, I've had an entirely positive experience without any issues. The medical staff consistently demonstrate warmth and professionalism,..
Ashville Surgery
S R.
The front desk personnel demonstrated exceptional composure and understanding when we arrived visibly stressed, and the physician promptly examined our infant, offering valuable guidance and..
Ashville Surgery
Carolina G.
I was extremely unwell, bedridden and experiencing severe dizziness and weakness along with chills and vertigo. I reached out to my general practitioner seeking medical assistance, and they said..
Ashville Surgery
Steven W.
After my mother was released from the hospital with her diabetes medication, she enrolled as a patient at Ashville Surgery. Unfortunately, her secondary treatment was discontinued, leading to..
Ashville Surgery
Tanya T.
We felt compelled to share our appreciation for Sheila, the BCG nurse who administered our daughter's vaccine today. Sheila was truly exceptional 🌟🌟🌟 - incredibly compassionate, competent, and..
Ashville Surgery
Clare S.
Terrible Experience at This GP Clinic – Avoid at All Costs I'm utterly bewildered that the NHS continues to endorse this establishment—it's an absolute embarrassment to healthcare standards. I'm..
Ashville Surgery
Karen M.
Recounting my daughter's medical ordeal. Her persistent urinary tract infection failed to respond to multiple antibiotic treatments. Intense abdominal discomfort and nausea were completely..
Ashville Surgery
Francesca D.
The front desk personnel display an astonishingly discourteous demeanor, which is particularly alarming given that they are responsible for interactions related to medical care. Their approach to..
Ashville Surgery
Pinpoint P.
Terrible healthcare facility - Dr. Aras is hands-down the most disrespectful physician I've encountered. I was compelled to file a formal complaint with the General Medical Council due to his..
Ashville Surgery
Daisy W.
I've consistently experienced smooth interactions, and their customer support has always been responsive and accommodating.
Ashville Surgery
Martin L.
Despite submitting a patches request, I encountered a service disruption during my international travel, causing me to miss receiving an appointment notification until 7 hours after the scheduled..
Ashville Surgery
aevaad a.
I've been a patient at this practice for years without any issues until recently. The reception staff have always been helpful and pleasant, but Jesrey is by far the most discourteous receptionist..
Ashville Surgery
Alexandra D.
Absolutely terrible customer service, with wait times stretching to at least 21 days before you can see a physician, unless you're experiencing a critical medical situation.
Ashville Surgery
Andrew M.
Exceptional medical procedure. The front desk and administrative team are consistently engaged, offering top-notch, welcoming assistance. The general practitioners, particularly Dr Jenkins and Dr..
Ashville Surgery
Agn D.
Booking an in-person consultation is virtually impossible. They insist on handling everything through digital channels. Capturing images of challenging body areas with a low-resolution camera is..
Ashville Surgery
Serina B.
I'm generally satisfied with the services provided, but Dr. Aras is completely devoid of empathy and compassion. His bedside manner is shockingly harsh, and he consistently delivers cutting remarks..
Ashville Surgery
Danielle K.
I'm constantly frustrated by the lack of responsiveness from my healthcare provider. My submitted patches are either overlooked or receive an extremely delayed response. Today, I completed a urine..
Ashville Surgery
Sarah S.
During my 13-year tenure at Ashville, I consistently encountered exceptional care. The medical staff, both physicians and nurses, demonstrated remarkable compassion and efficiency, with minimal wait..
Ashville Surgery
Mihai T.