CW

Chris W. one year ago

Rating

Great

  • Appointment

    Average
  • Reception

    Bad
  • Cleanliness

    Great
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Rude, difficult Receptionist!!!

Thursday July 25th, 2024, at approximately 10-45am. I went into the village surgery in Bishops Tachbrook and asked politely for an appointment, as I was feeling VERY unwell due to Asthma and major breathing problems. The receptionists attitude was far from professional, and I asked her not to be so Brash. To which she replied I wasn’t being aggressive, I hadn’t used that wording at all. I was eventually given a telephone appointment, to which she added ‘’If you are as ill as you say you are’’ You should never say that to a patient.Having been a gp receptionist myself for many years, I felt that today’s experience was extremely unprofessional. I understand that other complaints have been made about this particular Receptionist. I would appreciate some feed ack from the Practice Manager, regarding this complaint.

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