Gillan House Surgery
Elena O. 2 years ago • From Google
Bad
Rude doctor and dismissive receptionist
Steer clear!!! If zero stars were an option, I'd choose it. My husband has been on a specific medication for 13 years, trying numerous treatments before finding this one that works. Recently, due to increased fatigue and stress, the medication's effectiveness has diminished. We contacted his GP practice to discuss dosage adjustment, a standard approach for his condition. Since he hadn't recently seen specialists, we went through the referral process. Dr. Karthi communicated with the hospital about interim management. This hospital, which has never treated my husband, suggested a new medicine with triple the original dosage. We expressed concerns about this high-dose medication and requested to continue his previous prescription. Dr. Karthi refused and dramatically presented the hospital's response, demanding I read it immediately - as if I were incapable of understanding. His condescending attitude suggested he assumed we were unintelligent because English isn't our first language. We've lived here seven years, consistently paying taxes and NHS contributions! Frustrated by his unhelpfulness, I scheduled an appointment with another doctor to potentially reinstate the original medication. She promised to email the hospital and follow up. Today, when I called to check progress, the receptionist falsely accused me of repeatedly requesting medicine changes and was entirely unprofessional. I've always been respectful and followed instructions precisely. This experience is unacceptable. We're absolutely leaving this practice! Their incompetence has forced us to waste countless hours navigating their bureaucracy. My advice: save yourself the hassle and find a more competent medical provider!
Dr. Louise was absolutely wonderful during my visit today. Her compassionate approach and gentle demeanor instantly put me at ease. She was incredibly supportive and made me feel completely..
Gillan House Surgery
Iraklis A.
I contacted their phone service on two separate occasions, both experiences equally frustrating. The first call involved a 25-minute wait, only to be told by a representative to hold, and then..
Gillan House Surgery
O O.
Dr. Karthikesalingam, the primary physician at this clinic, deliberately altered my medical documentation following my formal complaint. I am determined to ensure his medical career comes to an end.
Gillan House Surgery
Sonia A.
Dr Abi is an exceptional healthcare provider. Her approach is incredibly compassionate, consistently creating a sense of ease for me. When I was struggling with severe depression three years ago,..
Gillan House Surgery
sahil s.
This medical practice is utterly unacceptable. Throughout my 4-year association with them, I've contacted them once, and the reception staff were completely unprofessional. They were yelling at me..
Gillan House Surgery
Aleksandrs Ņ.
I absolutely cannot speak highly enough about this surgical practice. The entire staff consistently demonstrates exceptional care, courtesy, and professionalism. Dr. Musammat stands out as..
Gillan House Surgery
AgMag R.
I've long sought an alternative medical practice, but local options are equally problematic. The healthcare providers, particularly Dr Fenn and Dr Aziz, are exceptional - compassionate and genuinely..
Gillan House Surgery
Aslihan A.
This GP practice is absolutely terrible, forcing me to give a rock-bottom 1-star rating just to express my frustration. The front desk staff are completely unhelpful and incompetent. After my..
Gillan House Surgery
Ceren E.
The front desk staff consistently leave patients waiting endlessly on the phone. The medical professionals seem deliberately uncooperative and make every effort to avoid conducting thorough patient..
Gillan House Surgery
Juliette P.
Truly exceptional medical care. This general practice makes me feel incredibly valued and supported, surpassing any healthcare provider I've encountered before.
Gillan House Surgery
c K.
Zero stars would be more appropriate. Steer clear of this place - they're completely unreliable with tracking incoming mail and mismanage prescription handling, which results in patients being left..
Gillan House Surgery
Anonymouse
Decided to contact the practice by way of their e-consult system. Sent my initial request between 11.30-12.00 and received a phone call asking me if l could come in at 3.30 to see a doctor about..
Gillan House Surgery
soulla M.
This medical practice is absolutely top-notch! Dr. Fenn and Dr. Karthi have been incredible for my entire family, and we've been loyal patients here for a considerable time. We wouldn't dream of..
Gillan House Surgery
Mamun A.
These folks are stuck in prehistoric times when it comes to communication. Absolutely zero interaction. I've been on ongoing medication for ten years. Rather than reaching out via message or phone,..
Gillan House Surgery
kyle k.
If I could rate this lower than the minimum, I absolutely would. They sneakily modify the medication that maintains my mental stability and arrogantly expect me to simply discontinue essential drugs..
Gillan House Surgery
Natalie S.
Since sharing my previous post, my mother tragically died due to this GP's careless medical oversight. I am utterly appalled by this medical practice! My mother experienced severe bleeding since..
Gillan House Surgery
Feli F.
Absolutely terrible service, completely unacceptable.
Gillan House Surgery
Sureme S.
Disrespectful, inept, unqualified, unprofessional, and absolutely the most substandard general practitioner in the entire city of London.
Gillan House Surgery
Melody N.
I'm currently undergoing cancer treatment and using crutches, and I had an appointment scheduled a week in advance. I arrived and checked in at 11:10, but by 12:10, I was still waiting despite my..
Gillan House Surgery
Maddie D.
Fantastic initial experience. Submitted an online consultation form yesterday and received a prompt callback this morning (even on a weekend!) Avoided an in-person visit entirely, and they..
Gillan House Surgery
Adela M.