Dashwood Medical Centre
BR
Becky R. one year ago • From Google
Bad
Dr Ricks' phone conversation with my mum this week was appalling. Despite having terminal cancer and being palliative, my mum is still a vibrant, valuable person deserving respect. Instead, Dr Ricks was incredibly rude, dismissive, and completely unprofessional, showing zero compassion and leaving my mum feeling devastated, frustrated, and powerless. The fact that she's a senior partner and potentially part-owner of the practice is absolutely unacceptable. My mum struggles with phone communication, which was glaringly obvious, yet Dr Ricks simply talked at her without listening. When mum attempted to explain her health concerns, she was abruptly told to "speak to the district nurse" and was essentially denied the opportunity to request a home visit or appointment. It's worth noting that my mum is mentally sharp and fully capable, not some elderly person unable to articulate her needs. After re-registering over a week ago, my mum has received absolutely no contact from the surgery. In contrast, when we previously registered in Surrey, she was seen within days and offered home appointments at her convenience. As a new patient with complex medical needs beyond her cancer, the surgery should be conducting a comprehensive review of her medications and health requirements. Instead, she's been treated like an inconvenience, essentially dismissed because she's terminally ill, and left feeling completely unheard and worthless. Dr Ricks should be thoroughly ashamed and seriously consider how she would feel if her own family were treated with such callous disregard. I will be formally lodging an official complaint and immediately transferring my mum's medical care. This level of unprofessionalism and heartlessness is utterly disgraceful. Shame on her!
Karen G.