Redlands Primary Care
Sally C. one year ago • From Google
Bad
Rude doctor dismissed my medical needs
I recently visited this medical practice after being directed by a Crediton pharmacy to seek an emergency repeat prescription. I'm currently struggling to register with a local GP due to my upcoming relocation in two months. A doctor named Sam Jones emerged while I was explaining my situation to the receptionist and immediately declared that temporary registration was my only option, with potential delays in obtaining my medical records and no immediate prescription. When I calmly explained my imminent travel and limited medication supply, Dr. Jones began publicly criticizing me, repeatedly emphasizing my poor planning and suggesting they were unwilling to assist. Despite presenting comprehensive documentation from my GP, neurologist, and neurosurgeon confirming my medication requirements, Dr. Jones dismissively questioned my frequent moves and the relevance of my medical letters. As someone suffering from cervical myelopathy and degenerative disc disease, I found this treatment utterly unacceptable. The interaction was so demeaning that I would not return to this practice even if offered significant compensation. The encounter not only left me without critical medication but also made me feel completely invalidated. Dr. Jones demonstrated zero compassion and appears fundamentally unsuited to patient care. Perhaps experiencing similar medical challenges might eventually help him understand the difficulties faced by patients like myself. I am completely shocked and devastated by this unexpected, humiliating experience. I left feeling utterly defeated, emotional, and embarrassed. STEER CLEAR OF THIS PRACTICE!! 😡
The booking process was straightforward and efficient. I was called in for my appointment at the scheduled time, and the healthcare professional took care to clarify everything that was happening..
Redlands Primary Care
Anne M.
Dear Anne Marie, Thank you for taking the time to leave a 5* review. I'm pleased to hear that our nurse and doctor took the time to listen carefully to your symptoms and provide a clear diagnosis...
Redlands Primary Care
Louise R.
Sue, the practice manager, demonstrated exceptional flexibility by arranging a GP consultation that perfectly aligned with my demanding work commitments. Her outstanding customer service, evident..
Redlands Primary Care
Gavin D.
I've consistently received excellent service, and whenever I've had questions about prescriptions, they've responded promptly. While securing appointments can be challenging given the high volume of..
Redlands Primary Care
Caroline D.
Oh my goodness, this medical practice has turned into an absolute disaster! It's completely useless - my mother spent over an hour trying to reach a receptionist on Monday and then two hours on..
Redlands Primary Care
Jenny C.
Despite a bit of a wait for my appointment, which wasn't pressing, I can only sing the doctor's praises for the exceptional care and guidance provided. The medical practice itself is consistently..
Redlands Primary Care
Lisa L.
Absolutely the most exceptional surgical practice our family has ever experienced. Every single time I've reached out, they've scheduled me for an immediate appointment. The entire team is..
Redlands Primary Care
Jeremy H.
I have received outstanding service from this practice. Thank you.
Redlands Primary Care
Phil S.
Despite occasional shortcomings, today's experience at the clinic was outstanding, thanks to Chaya, a skilled practice nurse. The front desk staff also demonstrated remarkable professionalism,..
Redlands Primary Care
Tracy c.
Attended the practice recently and was seen by a clinician. What a wonderful healthcare professional with a compassionate approach to patient care, meticulous in their assessment, and genuinely..
Redlands Primary Care
Vicki T.
I submitted a virtual consultation for my young daughter, and she received medical attention within 24 hours. The examination was comprehensive, and Dr. Sam's bedside manner was exceptional - to..
Redlands Primary Care
Rhona P.
Scheduling an appointment seems impossible, and communication is nonexistent—no phone callbacks or email replies. I'm seriously contemplating switching healthcare providers or resorting to walk-in..
Redlands Primary Care
Chris J.
The practice reminds me of an earlier time when it was possible to access a healthcare provider when needed and serious health concerns were addressed and managed without delay. My recommendation..
Redlands Primary Care
Eve W.
The surgical service is absolutely deserving of zero stars. Total exercise in futility!!! As the various surgical practices have combined, everything has devolved into total chaos. I attempted to..
Redlands Primary Care
Josie S.
Number 12 in line, mid-morning on a weekday - just another standard wait. If it weren't for this essential blood test (which they've known about via mail for ages), I wouldn't even be here. The..
Redlands Primary Care
Jane G.
Dr Sam Jones from Redlands primary care in Crediton delivered exceptional medical attention and unwavering support during a challenging and anxiety-inducing period of my health journey. Dr Jones..
Redlands Primary Care
Lucy L.
The clinical staff members are fantastic and the nursing team are incredible - they deserve better than this poor showing. However, the practice is really let down by poor management and leadership...
Redlands Primary Care
David P.
Chelsea, the Practice Nurse, consistently delivers top-notch care. She's absolutely fantastic - passionate, well-informed, and incredibly helpful during every interaction.
Redlands Primary Care
Judith B.
My overall experience with the care I have received has been very positive. While there can be delays in initially reaching the practice, which is understandably frustrating, the front desk team..
Redlands Primary Care
fiona l.
Scheduling an in-person consultation with my doctor has become nearly impossible, with wait times exceeding a month. The only option presented was a telephone consultation, and I've been placed on..
Redlands Primary Care
Gary M.