The Loxford Practice
MC
Michelle C. one year ago • From Google
Bad
Against my typical approach, I was directed to this medical practice due to my GP's current workload and referral callbacks. During a phone consultation, I encountered an incredibly unprofessional doctor who became agitated and berated me, claiming that our conversation was exacerbating his already difficult day, simply because I challenged what was clearly an incorrect diagnosis. He adamantly refused to process my referral - which, had he reviewed my medical records, he would have seen was overdue - and instead declared he wasn't responsible for booking referrals, suggesting I needed to consult another physician. At that point, I terminated the conversation, as I had never before experienced such shocking unprofessionalism from a medical professional. I subsequently contacted my regular practice, whose staff were deeply apologetic about my experience and immediately scheduled an appointment with my GP to prevent any further interactions with this problematic doctor. I am now exploring formal channels to report the physician responsible for this unacceptable communication.
paul S.