FE

Francesca E. 5 years ago • From Google

Rating

Bad

Rude front desk ruins medical center experience

The front desk staff, particularly a dark-haired older woman, consistently demonstrate an unpleasant demeanor. Throughout my decade-long experience at this medical center, the reception has only deteriorated, especially during COVID-19, which increased my interactions with the front desk. Even when I was six months pregnant, I expected more respectful treatment, but was sorely disappointed. I'm deeply concerned for vulnerable individuals who might struggle to advocate for themselves in such an unwelcoming environment. In contrast, the doctors and nurses have been supportive, guiding me through challenging times and providing necessary specialist referrals. However, first impressions are crucial, and the hostile reception undermines the entire patient experience. When the initial point of contact is so unwelcoming and disrespectful, regardless of a patient's medical concerns, it severely damages the center's reputation. I would not recommend this facility to anyone - not even my worst enemy.

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