Lavender Hill Group Practice
AM
Amy M. 5 years ago • From Google
Poor
The medical professionals at this practice are highly competent, but the reception staff significantly undermine the overall experience. One particular employee answers calls with an abrupt "YEAH?" and communicates in a manner that suggests patients are an absolute inconvenience - creating an unwelcoming environment for individuals seeking healthcare. Attempting to handle administrative tasks like updating my address or requesting prescription refills becomes an exercise in frustration. When I call, I'm consistently redirected to email, and when I ask for the specific email address, I'm tersely told it's on their website. After waiting on hold for nearly half an hour, requesting the email address directly results in an exasperated staff member reluctantly reading it out. It begs the question: why maintain a phone line if the staff are so unwilling to provide basic customer support? While I recognize the practice is undoubtedly busy, a minimal demonstration of courtesy and understanding towards patients would make a substantial difference. The prevailing atmosphere suggests patients are viewed as an irritating disruption rather than individuals seeking care. The staff's attitude is so consistently poor that I genuinely worry it might discourage people from seeking necessary medical attention.
Victoria B.