Newbridge Surgery
SC
Simon C. 2 years ago • From Google
Bad
If you struggle with mental health, steer clear of this practice at all costs. The general practitioners are dismissive and discourteous, constantly referring you to ineffective charities and suggesting you go private when you return. They've kept me trapped in an endless loop for years. If you want even minimal consideration regarding medication, seek help elsewhere. I've developed bilateral tinnitus due to their careless prescription approach. During consultations, they seem completely disconnected from the purpose of your visit. Making a complaint is unnecessarily complicated - you must use personal holiday time to call, as the complaints handler refuses contact after 3 PM. Their service standards are appallingly inadequate, and they're fully aware the referral services are substandard. They've only recently started recording calls (in the last 6-8 months!) and incredibly, my complaint will be reviewed by the same person I'm complaining about - essentially self-auditing with no external accountability. They recognize their service is catastrophically poor but appear indifferent, acting like privileged professionals disconnected from patient experiences. Despite patients being under their care, they're shockingly unconcerned about deteriorating health. Their solution? A therapist available privately for £100 per hour - if you can afford it. Those who can't are simply abandoned, even when expressing severe mental distress. But hey, as long as they're getting paid, who cares, right?
alice c.