Oakwood Medical Centre
EB
Erica B. 11 months ago • From Google
Bad
My encounter with this healthcare provider was utterly disgraceful. The practice manager displayed an astonishing level of contempt and arrogance. Upon posing a completely legitimate inquiry about prenatal support and NHS procedures, she callously responded, "I still can't comprehend what you're talking about, but fine." Her response was not just dismissive and useless, but exposed a profound absence of intellectual engagement, basic compassion, and professional respect. Adding insult to injury, my initial contact was to address a discrepancy in NHS numbers—only to be summarily ignored and treated as though I were confused. A week later, the same manager and her team began relentlessly phoning to address precisely the error I had originally highlighted. No acknowledgment of fault. No responsibility taken. Just complete disorder. I deliberately avoided their calls and ultimately transferred to another practice. This individual epitomizes the systemic failures within the NHS. Bureaucratic ineptitude, nonexistent listening skills, and total disregard for the human beings behind administrative paperwork. I departed feeling marginalized, exasperated, and genuinely furious. I have since submitted a formal complaint and strongly urge anyone experiencing comparable substandard treatment at this facility to do likewise. Collective action matters—and remaining silent only perpetuates such unacceptable behavior. They must improve.
Savva S.