NA

Numan A. 3 years ago • From Google

Rating

Bad

Rude manager ruins patient care

This GP practice is absolutely terrible. While the doctors like Dr. Singh are pleasant, the Asian practice manager's conduct is appalling. Her demeanor towards patients is deeply disrespectful and condescending. My family has encountered numerous negative experiences. She arbitrarily cancels appointments and medical record access without any communication. When a family member requested a dosset box for their multiple medications, the manager refused and provided an illogical excuse, especially considering I know others successfully using medication boxes. Fortunately, one of the compassionate doctors quickly resolved the issue and was astonished the request was initially denied. They've faced critical situations requiring urgent medication, and she consistently created unnecessary obstacles. Even basic inquiries are met with patronizing responses. She demonstrates no professional empathy, particularly towards vulnerable patients who need compassionate care. The nurse practitioner is equally unhelpful, dismissively attempting to end emergency appointment calls without genuinely addressing concerns. The GP requires significant systemic improvements, as these issues directly impact patient health and wellbeing. As mentioned, Dr. Singh is exceptional and incredibly attentive, and Dr. Amin is also good, but the manager's toxic attitude completely undermines the practice's entire service. I strongly advise anyone seeking a new GP to avoid this practice at all costs.

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