JK

Jonathan K. one year ago • From Google

Rating

Average

Rude manager ruins patient's healthcare experience

I interacted with Fiona, the Irish practice manager, and was taken aback by her incredibly unprofessional demeanor. She consistently talked over me, interrupting with an aggressive and confrontational attitude that is completely inappropriate for someone in a customer service leadership role. Her communication style was far from what you'd expect from a manager. During my hospital stay in August, I gained insights into the staff's perspectives about work and the NHS. I genuinely respect and understand their challenging workload and limited resources. I'm dealing with a chronic back injury that causes me constant pain and significantly impacts my daily life. I've discussed this extensively with Dr. Chishti and Fiona, and have reached out to various surgeons and hospitals via email and written correspondence. After receiving a disheartening letter from a back surgeon, Fiona flatly stated I couldn't obtain a second opinion. Absolutely unacceptable! Now, I'm forced to escalate this matter, potentially involving my local MP, the Ministry of Defence, and the Armed Forces Minister - given that I was medically discharged after proudly serving my country. The sole bright spot at this practice is Rachel (and previously Elamine). Rachel demonstrates genuine empathy, friendliness, and goes above and beyond to help. If everyone approached their work with her compassion, the world would be a much better place! Rant complete - over to the next person!

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