Cwmbran Village Surgery

Back in the day, you could actually snag an appointment without breaking a sweat. Now? Good luck with that. It's like they've forgotten what customer service even means. Feels like we've gone..

I cannot praise the staff at this surgery enough. The doctors and nurses show genuine care for their patients and consistently go above and beyond to offer support. The receptionists are always..

The reception staff's conduct was utterly deplorable, exhibiting a shocking lack of professionalism. It appeared as though they derived some perverse satisfaction from withholding assistance,..

While the staff and physicians demonstrate exceptional professionalism and care, the facility's parking area leaves much to be desired. The numerous potholes marring the car park's surface stand in..

I encountered significant difficulties at reception when attempting to schedule a routine blood test for my ongoing prostate cancer monitoring. The process was frustratingly challenging and deeply..

I recently became a patient at this medical practice, and I must say, their appointment system is nothing short of a complete shambles. While the front desk staff are pleasant enough, the same..

Over the years, I've been a patient at this surgery, and recently transferred myself and my two daughters to Charles Street. The experience has been far from satisfactory. The inconsistency in..

Receptionists are rude, obstructive and engage in what amounts to corporate bullying. Doctors seem tired and disinterested and I can only assume that it is burnout. The overall experience is that..

Please escalate your concerns to HIW (Health Inspectorate Wales) https://www.hiw.org.uk/contact-us. As the practice manager will do nothing with your complaint. This surgery is by far the most..

When you get through to reception they will do their upmost to get rid of you. They will cancel repeat medications without consultation. If (and I mean IF) you get through to a doctor they may be..

I had a delightful experience this morning when I contacted the office. The receptionist, Jane, was an absolute gem. Her helpfulness went above and beyond, leaving me thoroughly impressed. I'm..

I recently visited my neighborhood medical practice and came away thoroughly impressed. The entire team exhibited a remarkable level of expertise and maintained a highly professional demeanor..

I had an awful experience with these doctors. Despite suffering from sinusitis, a chest infection, a sore throat, and a fever, I was denied antibiotics on two separate occasions. It's unbelievable..

I attended an appointment at the surgery today at 4 PM to have the dressing on my hand changed, as requested by the plastics department under Mr. Ross Wheelse at Morriston Hospital. This was due to..

While some staff members exhibit a pleasant demeanor and offer assistance, regrettably, this isn't consistent across the board. One individual, in particular, stands out as excessively rigid and..

For the past fortnight, I've been desperately attempting to secure a GP appointment to obtain a specialist referral due to my thyroid issues. Despite phoning four times at the crack of dawn, I'm..