Dr J Farrow - Oxford Terrace & Rawling Road Medical Group

Rude reception

I need to say how rude some of the receptionists are. The ones who don’t answer the phone in a polite manner especially. Number 2 in the queue on a Friday afternoon but still waited for 10 minutes. Was then ‘greeted’ by ‘Can I have your date of birth?’ I was calling for my partner so understand that I can’t have confidential information but I was just asking if a prescription had been sent to the pharmacy. I was told that without the names of all items she couldn’t help. She also wouldn’t be able to see if it had been sent. All incorrect! I have also been told that I couldn’t make an appointment for a family member. No reason. Just policy and procedure. Abysmal service