CB

Chris B. one year ago • From Google

Rating

Bad

Rude reception and delayed referral handling

I experienced significant disappointment with the reception team's demeanor and service quality. Upon receiving a text message indicating a doctor had finalized a review, I was instructed to await further booking details. Frustratingly, three days passed without any communication, compelling me to initiate contact myself. When I finally reached out, I was met with a lack of viable solutions. This incident reminded me of a previous referral from an alternative service, where the administrative staff seemingly neglected the matter for a fortnight, taking no action until I followed up once more. I can't help but ponder how protracted the wait might have been had I not taken the initiative to inquire again. The overall handling of these situations was utterly subpar and left much to be desired.

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