Townfield Doctors Surgery
SS
Sharon S. one year ago • From Google
Bad
Candid feedback - this medical practice should be shut down, as it's practically non-existent. Zero call responsiveness, zero e-consultations, and seemingly zero intention of even opening their doors. My initial encounter at reception was far from welcoming. It felt like stepping into an alien environment where asking a simple question is treated as a cardinal offense at their so-called help desk. The telephone experience is absolutely dreadful. Endless waiting times. They make promises they never intend to keep. After enduring an exhausting phone queue, when they finally answer, they immediately put you on hold, extending the wait even further. Calling them is comparable to navigating bureaucratic chaos. Patients are left feeling completely disregarded, with staff displaying shocking levels of rudeness and indifference when any inquiry is made. It's as if they're treating the reception like a casual social gathering. Attempting to call again, the automated system immediately declares, "We're extremely busy, try later or use e-consult" - without even allowing a single ring. And this occurs mere minutes after their supposed opening time... suspiciously convenient. I implore them: show some compassion for patients, offer a genuine smile, and actually deliver the services you claim to provide.
Harminder S.