Royton Health & Wellbeing Centre
BB
Brad B. 3 years ago • From Google
Bad
Originally posted years back, but just noticed a spelling error. Contacting this medical practice by phone remains an absolute nightmare. While I acknowledge the NHS isn't entirely to blame, those responsible for these devastating political cuts deserve serious consequences. The budget reductions are so severe they should be criminal. Basic telephone courtesy costs nothing. I understand staff are stressed and underpaid, but so is everyone else. No one wants to deal with an aggressive caller when they're already feeling unwell. Simply do your job professionally, be kind, or find alternative employment. The physical facility itself is clean and well-maintained, but with one exception, the reception staff are completely ineffective and discourteous. The attached pharmacy is equally useless. Obtaining letters or prescriptions through reception is an incredibly frustrating experience. I recognize funding challenges, but politeness remains free. Only one receptionist demonstrates competence, and I've been unable to see my personal physician for two years due to constant scheduling conflicts. Increased investment is desperately needed to realize this facility's potential. Attempting to register my daughter for online repeat prescriptions has been a total disaster. The reception staff are hostile, and the prescription team lack basic communication skills. Instead of a professional greeting, they aggressively shout "PRESCRIPTIONS!" repeatedly in an incomprehensible accent. The website is appallingly designed. Despite online ordering being recommended, I cannot create an account for my under-16 daughter. Their guidance is non-existent - tiny, unreadable fonts and zero clear instructions. The service is abysmal. Everyone agrees this medical practice is completely ineffective and wastes patients' time.
John F.