Thaxted Surgery
Anonymouse 2 months ago
Poor
Appointment
PoorReception
BadCleanliness
AverageCare
BadRespect
BadSeen On Time
AverageRude reception, gaslighting, years of failure
Rude receptionist, years of medical gaslighting over blood test results, and a surgery that seems designed to be inaccessible. I have spent years trying to get a blood test result properly investigated here. I gave up last time because the stress of not being listened to made my health worse. I'm now going through the exact same thing again — being sent in circles, told to email, then call, then book an appointment, and getting nowhere. I can see results in my own records that the surgery tells me don't exist. Two GPs looked into it and couldn't agree on what's there. I'm the one left chasing.When I tried to book an appointment, the only slots available were 8:15–9am and 3–4pm — both squarely in the middle of the school run. I explained this. It didn't matter - the receptionist grew frustrated and said: "well, I've offered you a bunch of appointments". When I asked if a note could just be passed to my GP instead (which would save everyone's time and resources), I was refused. There's one particular receptionist that works there who is the one all the comments on this review section are about. Dismissive, unhelpful, and when I explained this had been going on for years and I'd previously had to give up from the stress of it, she said — in a condescending tone — "It's not urgent then." P.S. They'll also try and charge you extra for them to provide documents to you that they shouldn't legally be able to charge for. Watch out for that - has happened twice to me
I was referred for an imaging scan and had to wait approximately seven days to receive the results. Upon contacting the practice to inquire about my findings, I was given the information, however it..
Thaxted Surgery
Ross P.
It is consistently difficult to obtain an appointment at this practice.
Thaxted Surgery
Anna R.
I'm so fortunate to have access to this practice! The entire team, from front desk staff to clinical professionals, are all wonderfully friendly and approachable! My daughter even enjoyed her recent..
Thaxted Surgery
Matthew P.
I'm writing this review on behalf of my mother, who felt let down by her recent experience with a member of the nursing staff at the practice. She had scheduled an important routine annual health..
Thaxted Surgery
Kathleen B.
Excellent, I feel fortunate to have access to such a high-quality practice with a wonderful team throughout. Much appreciated.
Thaxted Surgery
Mitchell M.
I recently visited a local doctor's surgery and had the pleasure of receiving excellent service from a member of the clinical team. From the moment I walked in, I was greeted with a warm and friendly..
Thaxted Surgery
Esam B.
Excellent NHS public service provided by the clinical team and all staff members.
Thaxted Surgery
H B.
I was deeply upset by how I was treated during a phone call this afternoon. The first time I have ever ended a phone call feeling tearful. The receptionist was very rude to me, hurried me off the..
Thaxted Surgery
Anonymouse
Rude receptionist, years of medical gaslighting over blood test results, and a surgery that seems designed to be inaccessible. I have spent years trying to get a blood test result properly..
Thaxted Surgery
Minerva F.
I attended an appointment this morning to review the results of a blood test from several weeks prior. As I had limited availability due to upcoming travel plans, I was keen to obtain the results..
Thaxted Surgery
Geraldine T.
The practice demonstrates wonderful kindness and excellent organisation. They are doing outstanding work. Much appreciated!
Thaxted Surgery
jenny g.
I attended this practice last year and have continued to receive care here since then. The entire team is wonderfully warm and supportive, creating a genuinely friendly atmosphere. I would certainly..
Thaxted Surgery
Birgitte A.
Wishing everyone at Thaxted Surgery a very happy Christmas and a healthy New Year. Thank you for being so helpful and always managing to arrange appointments with clinical staff at short notice. We..
Thaxted Surgery
Jay S.
What a fantastic caring practice. All of the staff, the lovely receptionists, clinicians and nurses are all wonderful. We are very fortunate to have such an excellent surgery in our area! A special..
Thaxted Surgery
Mishy M.
This practice falls significantly short of expected standards regarding patient care and duty of care obligations. The approach taken by both reception and clinical staff appears dismissive and..
Thaxted Surgery
Jack G.
I have experienced significant frustration with my interactions at this surgery over an extended period. The reception staff have often seemed dismissive and unhelpful, particularly when I have..
Thaxted Surgery
Harry E.
Throughout the decade that my spouse and I have been registered at this practice, we have consistently experienced outstanding service from all members of the team. We feel fortunate to benefit from..
Thaxted Surgery
J R.
I recently called the local GP practice and found the experience to be quite disappointing. When my call was answered, I felt the response was unhelpful and unwelcoming from the start. The person I..
Thaxted Surgery
Ron B.
The finest medical practice I have ever had the opportunity to be a patient at.
Thaxted Surgery
Greg G.
Recently relocated to the area with a family health history to monitor. Was informed that blood tests would be arranged. Attended the appointment on Wednesday and could view the results through my..
Thaxted Surgery
karen t.