EM

Emily M. 8 years ago • From Google

Rating

Poor

Rude Reception Ruined My Doctor's Visit

Subpar medical facility with significant shortcomings. While the GPS doctors like Dr Magrabi and Dr Hussain are commendable, the reception staff are absolutely terrible. They desperately require customer service training, particularly a staff member named Karen who displays an incredibly rude demeanor. When I attempted to schedule an appointment for my illness, she prematurely lectured me about self-certification without even hearing my complete medical context. The front desk personnel clearly need comprehensive training in professional communication and patient interaction, especially those who seem to believe they possess medical expertise beyond their actual role.

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