KB

Khadija B. 8 years ago • From Google

Rating

Bad

Rude reception ruins great doctors experience

Healy medical centre boasts exceptional physicians, yet the reception team's demeanor is shockingly unprofessional. I'm bewildered by how the NHS continues to overlook these persistent complaints about staff attitude. A friendly greeting can make such a significant difference, and basic kindness shouldn't be too much to ask. It's astounding that this issue has remained unaddressed throughout my entire experience with the centre. I firmly believe urgent action is necessary, particularly given the sensitive nature of healthcare services. The reception staff urgently need to reflect on their interpersonal approach and consider the impact of their consistently disrespectful conduct. Their behaviour is truly disheartening and completely unacceptable in a medical environment where compassion should be paramount.

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