Eaglescliffe Medical Practice
Sal P. one year ago • From Google
Bad
Rude Reception Ruins New Patient Experience
Earlier this week, my son and I signed up with the practice since we are newcomers to the area and had received excellent recommendations. After completing our initial registration, we received a text instructing us to register with SystemOnline, which we promptly did. We were informed that in order to finalize this process, it was necessary for us to bring photo identification when visiting the practice. We arrived today, Friday 30th May, at around 4:30 PM. The reception staff's demeanor was utterly unacceptable; one of the girls refused to acknowledge our presence as we approached the desk, clearly uninterested in assisting anyone. Fortunately, her coworker engaged with us and mentioned that she wasn’t aware who had informed us about needing ID because it actually wasn't required. She then turned toward her colleague for confirmation; however, without making eye contact or showing any regard for our situation—treating us merely as bothersome—the other girl dismissively shook her head while resting her chin on her hand. I interact with the public every day in my job. If I or any member of my team displayed even a fraction of such an atrocious attitude as what we experienced today, there would be serious consequences including removal from positions and strict disciplinary actions taken against us. We were trying to take a constructive step in settling into our new environment by coming together after work hours at our new health center and fulfilling their request. Instead of feeling welcomed or appreciated upon leaving this encounter today—quite the opposite—we felt disrespected and undervalued. This entire experience has left me extremely frustrated!
The team is excellent, the environment is neat and organized, scheduling appointments was hassle-free, and the staff addressed all inquiries with professionalism.
Eaglescliffe Medical Practice
Nigel l.
Recently relocated to the neighborhood. The healthcare professionals at Eaglescliffe Medical Centre have been exceptional. They go above and beyond with every request. I'm thoroughly satisfied with..
Eaglescliffe Medical Practice
Jan C.
It might just be my perspective, but I have consistently found every member of the staff—from those at the reception to the general practitioners—approachable, pleasant, and supportive. Certainly,..
Eaglescliffe Medical Practice
Duncan S.
The staff here are incredibly warm, compassionate, and considerate. I'm thoroughly satisfied with this medical practice for both myself and my loved ones. Their digital appointment scheduling and..
Eaglescliffe Medical Practice
Claire S.
Having been a client of this practice for close to a year, I can confidently say that my experiences have been positive. While there may be some delays for regular appointments, they have always..
Eaglescliffe Medical Practice
JohnC J.
This medical practice, situated in a contemporary, purpose-designed facility with ample parking, effectively serves the Eaglescliffe area. We registered here upon moving to the region four years ago..
Eaglescliffe Medical Practice
Jennie W.
I highly endorse this general practice surgery! My encounters have always been pleasant, particularly regarding the ease of securing appointments. Dr. Hindmarsh is a remarkable physician who truly..
Eaglescliffe Medical Practice
Joshua K.
The team demonstrates exceptional professionalism and warmth. Continuing to excel like this is commendable!
Eaglescliffe Medical Practice
Kelvin M.
Frustrated with attempting to contact my GP by phone, I face significant challenges due to my deafness while trying to secure prescriptions or appointments for myself and my children. We rely on..
Eaglescliffe Medical Practice
steve J.
Reached out initially at 8:10 AM to schedule a visit. Impressively, they proposed a slot at 9:20 AM within the very same morning. Truly appreciate their prompt and efficient handling of my request.
Eaglescliffe Medical Practice
Helen T.
Throughout the past few years, I have frequently engaged with EMP for various reasons. Each interaction has been marked by professionalism and support. My recent consultations with Dr. Hindmarsh..
Eaglescliffe Medical Practice
Simon L.
I struggle to imagine how anyone could criticize this medical practice. Having moved my family here from a truly terrible clinic in Ingleby Barwick, the difference is remarkable. Every single staff..
Eaglescliffe Medical Practice
I m.
Absolute rubbish! They've implemented a new system that compels patients to physically visit the pharmacy for repeat prescriptions. If you misplace your login credentials, the webpage claims the..
Eaglescliffe Medical Practice
Charlotte F.
Every interaction I've had with their team has consistently demonstrated professionalism, genuine compassion, and swift, effective service.
Eaglescliffe Medical Practice
Dave M.
Having been a patient at this clinic for 35 years, I have consistently received outstanding care from all the administrative staff, physicians, and various other healthcare professionals.
Eaglescliffe Medical Practice
Jennifer H.
I am truly thrilled to be part of my new medical practice. The reception team has been incredibly supportive. It was impressive to secure an appointment on the very same day. Additionally, the..
Eaglescliffe Medical Practice
Ben M.
Consistently satisfied with every interaction
Eaglescliffe Medical Practice
Darren C.
The staff at Eaglescliffe Medical Practice, from the receptionists to the various clinicians I've encountered, are exceptional. They consistently demonstrate helpfulness and thoughtfulness in their..
Eaglescliffe Medical Practice
Elaine K.
For a decade, I have been a patient at Eaglescliffe Medical Practice and throughout this entire period, I have never encountered any negative experiences. The staff consistently demonstrates..
Eaglescliffe Medical Practice
Susan C.
I recently visited Dr. Deb White for a couple of appointments, and I must admit that this was my initial experience consulting with her. I found her to be incredibly understanding, supportive, and..
Eaglescliffe Medical Practice
Judith W.