Tong Medical Practice

The staff members displayed an unwelcoming and dismissive attitude from the initial interaction. Additionally, when attempting to contact the practice by telephone to arrange an appointment, calls..

Called at 10:00am on a Wednesday simply to request a review of my repeat prescription. The automated system indicated to contact the surgery during business hours. Attempted to reach the practice..

I would not suggest this practice... the service quality was disappointing.

A healthcare professional recommended a topical treatment for what I believed was a skin condition, but I felt this wasn't the right approach for my daughter's situation. I decided to seek a second..

I would recommend considering alternative healthcare providers. When I called early in the morning, it took approximately half an hour to secure an appointment. I kept my phone available throughout..

I would strongly advise against using this practice. The reception staff come across as unhelpful and dismissive, making it extremely difficult to secure an appointment. Rather than accommodating..

This healthcare facility in the area appears to fall significantly short of expected standards and raises serious concerns about its continued operation.

From the perspective of a wheelchair user, this medical practice is quite spacious and features two reception areas. The entrance doors are rather heavy to navigate. Upon entering, the reception..

This practice is not meeting my needs. Unless you manage to call right at opening time, getting an appointment with a doctor is extremely difficult. The system relies heavily on phone consultations,..

The clinician at this facility would benefit from allocating more balanced time across all patient groups during weekly visits. Currently, patients with cognitive concerns appear to receive..

The practice felt quite distant from patient needs. While the telephone team were courteous, they appeared limited in their ability to arrange appointments flexibly. I was advised to take time away..

The practice appears to be managed by someone I found quite difficult to deal with. When calling, you have to listen to a recorded message from this person which I found frustrating. I was removed..

I felt deeply disappointed by the unwelcoming reception I received when I came to submit my sample as instructed by my healthcare provider. The staff member's demeanor suggested they viewed my..

It is extremely difficult to obtain an appointment at this practice.

The team was not as helpful as I would have hoped.

I called the practice and waited an extended period before reaching someone. I requested an appointment to discuss some physical discomfort I was experiencing. The person I spoke with suggested I..

The telephone reception staff demonstrated an approach that I found deeply unsatisfactory.

I have no complaints about this practice. I've been a patient here for a year and don't require frequent appointments, but whenever I do need to visit, everything has gone smoothly. The staff..

I would like to commend all the nursing staff for their excellent work and extend particular appreciation to one member of the team for demonstrating professionalism, attentive listening skills, and..

I have been pursuing a referral for movement-related concerns that resulted in a recent head injury. The referral process began in autumn. I received no initial guidance and only discovered in..