YM

Yvonne M. 2 years ago • From Google

Rating

Bad

Rude reception staff ruin entire medical experience

This medical practice is absolutely the most terrible surgery I've encountered. The front desk employees are incredibly discourteous, cold, and completely lacking in compassion. They desperately require additional training in understanding and interpersonal skills. When patients telephone, the staff are aggressive, abruptly interrupt conversations, and verbally attack callers. After conducting local research, it appears numerous community members share my view that these reception staff are exceptionally terrible. I'm now terrified to contact the surgery even when seriously unwell, which has resulted in me suffering silently at home. The reception team urgently needs to transform their approach - patients call seeking assistance, not to be dismissed or mistreated. We reach out because we need help, and if we already knew the solutions, we wouldn't be calling. As someone with dyslexia, I particularly require clear explanations and considerate treatment, not to be made to feel insignificant. Mutual respect should be fundamental, not one-sided. While the doctors themselves are excellent, their administrative staff are shockingly rude, defensive, arrogant, and demonstrate zero empathy.

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