Hazeldene House Surgery
Yvonne M. 2 years ago • From Google
Bad
Rude reception staff ruin entire medical experience
This medical practice is absolutely the most terrible surgery I've encountered. The front desk employees are incredibly discourteous, cold, and completely lacking in compassion. They desperately require additional training in understanding and interpersonal skills. When patients telephone, the staff are aggressive, abruptly interrupt conversations, and verbally attack callers. After conducting local research, it appears numerous community members share my view that these reception staff are exceptionally terrible. I'm now terrified to contact the surgery even when seriously unwell, which has resulted in me suffering silently at home. The reception team urgently needs to transform their approach - patients call seeking assistance, not to be dismissed or mistreated. We reach out because we need help, and if we already knew the solutions, we wouldn't be calling. As someone with dyslexia, I particularly require clear explanations and considerate treatment, not to be made to feel insignificant. Mutual respect should be fundamental, not one-sided. While the doctors themselves are excellent, their administrative staff are shockingly rude, defensive, arrogant, and demonstrate zero empathy.
Quick scheduling and top-notch surgical care every single time. Consistently impressed with their ability to get me in promptly and provide excellent medical treatment.
Hazeldene House Surgery
David M.
This medical practice declined to draw blood for my 82-year-old mother-in-law ahead of her upcoming haematology consultation, insisting she must first visit the hospital. The journey from her home..
Hazeldene House Surgery
Denis C.
Over the course of three years, I've observed notable enhancements in the surgical procedure.
Hazeldene House Surgery
David H.
I consistently experience warmth and support from the medical staff, both doctors and nurses. Convenient text reminders keep me on track for appointments and health check-ups. Dr. Simon's expertise..
Hazeldene House Surgery
Bruce W.
Not too terrible, just need to improve the scheduling
Hazeldene House Surgery
Ingrid L.
For nearly two decades, we've been patients here and deeply appreciate the continuous, prompt care we receive. This medical practice boasts a compassionate team who work incredibly hard. The..
Hazeldene House Surgery
Robert G.
Spent over 35 minutes attempting to contact the administrative office, dialing repeatedly—18 times in total—only to be informed that all available appointments were already booked. What an..
Hazeldene House Surgery
Lee W.
Fresh to the neighborhood Most exceptional medical practice I've encountered Exceptionally courteous staff offering valuable guidance and insights Appointments and referrals processed with..
Hazeldene House Surgery
Holly P.
The front desk personnel are incredibly discourteous, showing complete disregard for individuals struggling with mental health challenges. They presume to offer medical guidance despite lacking..
Hazeldene House Surgery
Anthony O.
Repeatedly failed to connect with the medical practice, and the level of support was minimal both during my mother's hospital stay and after her discharge. Sadly, my mother has since died, and the..
Hazeldene House Surgery
pauline w.
The personnel at this pharmacy are incredibly kind and accommodating, offering excellent customer service with a warm and friendly approach.
Hazeldene House Surgery
Susanne B.
We've been patients at this medical practice since 1983 and have nothing but admiration for the exceptional care provided by their doctors and staff. They handle challenging situations with..
Hazeldene House Surgery
Frank N.
The doctor on the phone was incredibly supportive when speaking with my wife, who was trying to help me access medical care. Remarkably accommodating.
Hazeldene House Surgery
Ed T.
A complete disaster from start to finish. The communication is entirely one-sided and incredibly frustrating, with zero opportunity for dialogue or clarification. Scheduling an appointment is..
Hazeldene House Surgery
Karen G.
Throughout our four-plus years with this medical practice, we've consistently received exceptional care. The entire team, from the general practitioners to the support staff, demonstrates remarkable..
Hazeldene House Surgery
Courtney C.
Dr. Simon demonstrated his usual attentiveness during this follow-up consultation. As always, I felt thoroughly cared for and confident in his ongoing assessment of my condition. He continues to..
Hazeldene House Surgery
Diane R.
I contacted the medical practice first thing in the morning because my husband was experiencing post-hospital discharge issues. Within the same day, I received a telephone consultation at 3pm and a..
Hazeldene House Surgery
Glenn H.
Following the nurse's request, I conducted a four-day blood pressure monitoring test at home and submitted the results to the medical practice. I then received a text urging me to contact the..
Hazeldene House Surgery
barrie W.
Solid recommendation, Dr. Clegg. Thanks for the advice. Barrie.
Hazeldene House Surgery
Sophie g.
The medical practice is absolutely terrible. They seem solely focused on money and leave patients' concerns untreated. The waiting times are ridiculous, with doctors making you sit for an hour only..
Hazeldene House Surgery
paul S.