GL

Georgia L. 10 months ago • From Google

Rating

Bad

Rude reception staff ruined my day

The reception team's demeanor is completely unacceptable. They are incredibly rude and condescending, speaking to guests in a dismissive manner. It seems they've lost sight of their role and are behaving as if they're above providing basic customer service. I fully intend to escalate this issue to management and ensure they understand how inappropriate their staff's behavior is.

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