NB

N. B. 4 years ago • From Google

Rating

Bad

Rude reception staff ruined my day

I always strive to treat service workers with kindness, but the disrespect from this medical practice, especially their reception staff, is absolutely shocking. I've overheard them being charming on the phone, which makes their consistently aggressive attitude towards me even more perplexing, despite my unwavering politeness. Their complete lack of empathy and hostile demeanor clearly impacts patients' emotional well-being. They observe patients visibly upset, provide zero assistance, and immediately adopt an antagonistic tone regardless of how diplomatically you approach them. This is hands-down the most terrible medical facility I've ever encountered, to the extent that I now regret choosing to live in this area. Dr. Isaacson is genuinely wonderful and provides excellent community service, but even his commendable efforts cannot compensate for the toxic atmosphere created by the rest of the staff.

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