AS

Alu S. one year ago • From Google

Rating

Bad

Rude reception staff ruined my healthcare visit

This service desperately requires a diverse workforce. Currently, there's a clique of women controlling the operations. The service quality is extremely subpar. Staff demonstrate zero compassion towards patients. The reception personnel consistently deliver terrible customer interactions. They frequently respond dismissively with statements like "I don't care about your perspective. We follow company policy." Patients aren't seeking medical services as entertainment. It's incredibly disrespectful to hide behind policy and procedural language when patients ask straightforward questions. This toxic reception team culture must be dismantled and replaced with a multicultural team to improve overall service delivery.

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