Newsome Surgery

Throughout the years, our family has consistently received prompt, empathetic, and attentive service from this medical practice. We've experienced their exceptional support during challenging..

The establishment is managed very poorly. The reception personnel frequently display rudeness, there is a lack of effective communication, and the appointment scheduling system operates at an..

Each instance I attempt to contact customer support, I'm left waiting for three-quarters of an hour and ultimately forced to disconnect. This scenario has repeated itself six or seven times. The..

These medical professionals are absolutely the worst I've encountered. I strongly advise against seeking treatment here under any circumstances. You would be far better off finding care at a..

On this date (25/02/25), a Nurse informed me that I should schedule a doctor's consultation. Upon approaching the reception desk to request an appointment, I was informed that the earliest available..

The personnel here are incredibly discourteous... They constantly dismiss your concerns. One staff member claimed I'm young and healthy, so I can wait for an appointment (with no basis for that..

Completely unacceptable, the front desk staff were the most discourteous and inconsiderate individuals I've ever encountered. It's truly revolting how unprofessional they were. They desperately need..

At least when we phone up now we know where we are in the call queue and no longer get cut off and have to call again and start the process again. Well done for putting this in place.

Because my taxi arrived behind schedule, I was 7 minutes past my appointed time for a blood test, and as a result, I was denied service, despite the fact that patients routinely wait over 10 minutes..

Attempting to connect via telephone today was an exercise in frustration. The experience was enough to make my blood pressure skyrocket. Repeatedly getting disconnected and forced to redial was..

I have been associated with the Practice since 1985 and have experienced numerous positive interactions throughout my time here. Following Dr. Hamid's retirement, whom I recall from his early days..

Nurses often seem unwilling to check the waiting area; they prefer marking you as a "no-show" rather than taking the brief walk down a hallway to announce your name for the scheduled appointment...

Could someone within the call handling department implement a solution? I am attempting to reach out as instructed at 8:30 to schedule an appointment, but the line continuously states that it's busy..

At first, I consulted a physician who was quite pleasant. She attentively listened to my worries and never made me feel hurried. I had been anxiously waiting for the results of my blood tests to..

Receptionist very rude and not helpful

Despite being satisfied with the medical practice's service, I believe there's room for improvement regarding the timing. The current schedule leaves patients waiting outdoors, exposed to various..

My 85-year-old mother experienced a fall at our residence. Despite being in pain and feeling disoriented, she made the difficult journey of half a mile to the clinic, only to be refused treatment on..

Having relocated from Holmfirth, the reception team here displays a notable level of helpfulness and courtesy. The physicians genuinely strive to assist their patients, making the transition to this..

Terrible customer service - impossible to schedule a visit even after waiting nearly a week, and the employees are completely unhelpful and disrespectful

Dr. Adan demonstrated exceptional medical expertise and compassion during my husband's unexpected and challenging stroke at a young age. He was thoroughly attentive, carefully addressing every..