Moss Grove Surgery
GT
George T. 3 years ago • From Google
Bad
This medical practice is absolutely dreadful, with possibly the most discourteous receptionist (Jayne) you'll encounter in a long while. For 15 years, they've been sending correspondence to my address for someone who doesn't reside here. Despite repeatedly returning letters marked 'NOT AT THIS ADDRESS', they persist. Today, I attempted to definitively resolve the issue, but the receptionist was incredibly unhelpful. When I mentioned hospital letters also arriving for this non-existent person, she dismissively stated it was 'nothing to do with them' and I'd need to contact the hospital directly. Following her advice, I spoke with the hospital from Moss Grove Car park. Their receptionist was extremely helpful, explaining they obtain their patient list from the surgery, and only the surgery could remove this incorrect entry. This makes perfect sense, as hospitals don't randomly send patient communications without a referral. Upon returning to share this information, I was met with more attitude. What an incredible misuse of NHS resources. These surgeries receive approximately £155 annually per registered patient, regardless of whether that patient is ever seen. In this case, no patient has existed for years - which certainly raises questions. My own surgery, Summerhill Surgery, couldn't be more different. They're delightful on the rare occasions I visit. As a postscript, Katie from Moss Grove subsequently called to confirm the matter was resolved. She was wonderfully pleasant - had I encountered her initially, my entire perspective would have been dramatically different.
Helen R.