The Arch Medical Practice
Sophie L. 3 years ago • From Google
Bad
Rude receptionist creates confusion with mysterious calls
I rang them this morning after noticing three missed calls from their office number. The receptionist who picked up was incredibly dismissive and unhelpful. As soon as I clarified that I wasn't registered with their medical practice, she quickly tried to end the conversation. I'm completely baffled about how they obtained my contact details and why they've been repeatedly calling me this morning. Her attitude was incredibly unprofessional - she essentially brushed me off the moment I explained I was located in Hull. This represents absolutely terrible customer service, and I'm left feeling frustrated and confused by the entire interaction.
I reached out to the medical practice regarding a health concern. They recommended consulting my general practitioner, so I promptly used their online booking system to schedule an appointment. To..
The Arch Medical Practice
M J.
A top-notch medical practice in Manchester. The personnel are warm and welcoming, and the healthcare professionals genuinely appear committed to understanding and addressing your health concerns...
The Arch Medical Practice
Kasia K.
I'm delighted with this medical practice. The entire staff, from doctors to receptionists, are welcoming and supportive. I'm effectively managing my health care with the help of my GP, and the front..
The Arch Medical Practice
Dave M.
I've encountered a few communication hiccups with the Arch, but overall it's been a positive experience with supportive staff who are doing a great job - keep up the excellent work.
The Arch Medical Practice
Miguel B.
Outstanding physicians and staff, especially Matt. I believe we should support them by being the best patients we can, and when challenges arise, maintain open communication. Grateful for their..
The Arch Medical Practice
Chris C.
Getting an appointment here is a nightmare, with scheduling being incredibly time-consuming and phone wait times being excessively long. I endured weeks of waiting for the doctor to contact me about..
The Arch Medical Practice
Andy B.
I cannot express enough appreciation for this medical practice. Despite the immense pressures currently facing NHS services, it's clear that every staff member is striving to provide excellent care...
The Arch Medical Practice
Erum A.
The personnel here are welcoming, and my primary care physician is exceptionally courteous and supportive. They attentively listen to my concerns and consistently provide excellent guidance and..
The Arch Medical Practice
Jason R.
The medical staff are excellent; however, a few front desk employees lack the appropriate interpersonal skills and seem unsuited for customer-facing roles. Attempting to schedule an appointment via..
The Arch Medical Practice
carys h.
Perpetually altering the available dates online, which makes scheduling an appointment incredibly challenging. Each visit resulted in being assigned a different physician who seemed unfamiliar with..
The Arch Medical Practice
paul m.
Why are your online booking appointments consistently unavailable before 9 am most days? And when you try to reach customer service, you're stuck in a queue with over 20 people waiting ahead of you.
The Arch Medical Practice
Olivia R.
Throughout my recent medical experiences, the staff have consistently demonstrated exceptional compassion and professionalism. Both the physicians and nursing team have provided attentive and..
The Arch Medical Practice
km s.
Dear management I am compelled to share my profound appreciation for an exceptional healthcare professional at your practice. Dr. Collabela transcends the typical role of a physician - he embodies..
The Arch Medical Practice
Laura H.
A delightful facility with the charming and friendly personnel.
The Arch Medical Practice
Amanda K.
An absolutely terrible general practitioner. Unprofessional and discourteous staff.
The Arch Medical Practice
Ssapan P.
I had an excellent consultation with Dr. Zafar. He quickly identified my medical concern with precision. The front desk staff were incredibly courteous, and the entire visit was truly delightful...
The Arch Medical Practice
Kasim K.
I'm thoroughly frustrated with this medical practice. Their support is lacking, and scheduling appointments feels like an absolute ordeal. When it comes to obtaining necessary ointments and creams,..
The Arch Medical Practice
Louise A.
My experience with Arch Medical Practice has been nothing short of excellent. 1. Their online prescription renewal process is remarkably straightforward and user-friendly 2. Every phone interaction..
The Arch Medical Practice
Kit B.
My general practitioner is wonderful, but the front desk staff has reduced me to tears twice due to her extreme discourtesy and lack of support. I proactively phoned ahead to explain I would be..
The Arch Medical Practice
Haydn R.
Waste of time. Suffered through numerous infections and dental issues due to inability to secure a dental appointment, desperately seeking a referral to a dental hospital, only to be bizarrely..
The Arch Medical Practice
Gareth R.