GB

Gergana B. 6 years ago • From Google

Rating

Bad

Rude receptionist destroys patient's experience with terrible service

Extremely unprofessional demeanor during a crucial phone call for medical details. Complete lack of basic manners and compassion for patients. During my attempt to inquire about my scan, the receptionist, FHMIDA, abruptly terminated the call. Before hiring front desk staff, ensure they are committed to supporting patients and have been trained in empathy and customer service.

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