PT

Prajwal T. one year ago • From Google

Rating

Bad

Rude receptionist destroys patient's hope for help

I encountered the most appalling service from this NHS provider. The receptionist was incredibly dismissive, refusing to listen to my concerns and repeatedly stating they don't handle my request. She continuously interrupted me, and when I raised my voice to be heard, she accused me of being rude and insisted I book an appointment. Upon requesting to book said appointment, she coldly informed me they don't book appointments for information and abruptly ended the call. My simple inquiry was to determine where I could obtain a hepatitis B vaccine if they didn't provide it. If a medical facility cannot even offer basic health information, what purpose does it serve? Honestly, patients would be better off using Google than visiting this clinic. These NHS staff constantly complain about low wages, but employees like this certainly don't merit any salary increase when they show such complete disinterest in performing their duties properly. I genuinely feel for the dedicated staff members who actually care about their work and maintain professional standards.

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