The Burney Street Practice
Jacqueline A. 3 years ago • From Google
Bad
Rude Receptionist Dismissed My Urgent Health Concerns
After being loyal to this medical practice for over a decade and having built a fragile trust—something challenging for me due to past medical traumas—a single encounter with an unprofessional, dismissive receptionist has completely shattered my confidence. I submitted an e-consult on Monday and received a callback from Tashea about a mid-April appointment. When I inquired whether the doctors had reviewed my medical records, she bluntly responded, "I don't know." I explained my critical health status of heart failure and compromised immunity, and she callously asked "why." Despite detailing my symptoms of cough, shortness of breath, fatigue, and mixed phlegm, she claimed I only mentioned a cough and remained inflexible, making me feel like an inconvenience. Frustrated, I cancelled and secured a consultant appointment the next day, ultimately spending valuable time obtaining antibiotics for a potential chest infection that should have been manageable through my GP. My health remains precarious, with oxygen saturations dropping to 81/82 while sleeping and 90/96 when awake, causing significant sleep disruption. Fortunately, my pharmacist suggested seeking emergency care if my condition persists. This entire situation could have been avoided if the receptionist had demonstrated basic medical professionalism and empathy.
I visited the medical facility early in the morning to submit a sample, carrying my small puppy in my arms. The reception area was unstaffed, so I waited patiently. Upon the receptionist's arrival,..
The Burney Street Practice
Assia A.
This establishment falls far short of even the most basic standards of care. Since April, I've been desperately trying to obtain my essential pain medication, and they've repeatedly failed to..
The Burney Street Practice
Kate K.
While not without flaws, this medical practice offers a vital community service amid challenging circumstances, and compared to other GP offices I've encountered in London, they stand out..
The Burney Street Practice
Elizabeth D.
I scheduled my cervical screening well in advance of my visit. Upon arrival, the front desk staff were incredibly welcoming. Although the appointment started slightly behind schedule (the only minor..
The Burney Street Practice
Hedley P.
Extremely supportive in facilitating the registration process for my mother, who is currently recuperating at my home after a surgical procedure.
The Burney Street Practice
Kit Y.
Spent over half an hour on hold, yet no representative ever picked up my call.
The Burney Street Practice
Philippa A.
During my phone consultation, the healthcare professional displayed a condescending and discourteous demeanor. My straightforward request was to discuss preimplantation genetic diagnosis (PGD) for..
The Burney Street Practice
The P.
I endured a grueling wait of more than 60 minutes, positioned as the 9th caller in the queue, only to have TASH completely disregard my concerns and verbally assault me. It seemed like her..
The Burney Street Practice
Henry C.
Completely aligned with the other 1-star feedback - this general practitioner is utterly useless and fails to meet any basic healthcare needs. The sole guidance provided by this clearly unqualified..
The Burney Street Practice
Naoise O.
Impossible to schedule a consultation, and the front desk personnel displayed the most unprofessional attitude I've encountered, especially considering my background in healthcare with the National..
The Burney Street Practice
Pilar B.
Avoid falling ill. When you're in good health and don't require medical attention, they seem like an ideal practice. As previous reviewers have noted, the front desk staff are incredibly dismissive,..
The Burney Street Practice
Chico B.
Completely bewildered. The reception staff initially instructed me to anticipate a call from the general practitioner after a week of being shuffled between different departments, but they shut down..
The Burney Street Practice
Jh J.
Absolutely the most discourteous front desk staff I've ever encountered. 20th 06 2024 at 12.05
The Burney Street Practice
jovana s.
After a four-day ordeal of persistent fever, sore throat, cough, and vomiting, I attempted to secure an in-person consultation. The GP who phoned me was dismissive and unhelpful, suggesting I would..
The Burney Street Practice
Nic. Z.
I concur with previous reviewers: this service is completely UNACCEPTABLE! Its quality has drastically declined. As a long-standing patient, I can confidently state that the clinic's administration..
The Burney Street Practice
Jason T.
The digital appointment platform falls short in many aspects. Medication prescriptions frequently fail to reach the pharmacy despite being requested well ahead of time. Frontline administrative..
The Burney Street Practice
Paolo G.
This GP Practice is an absolute disaster. Steer clear if you can. In just a year, I've experienced nothing but constant difficulties. I'm definitively relocating to another medical practice in the..
The Burney Street Practice
Ricardo F.
This medical facility is clearly struggling to handle its patient volume. I endured a 52-minute wait before anyone finally picked up my call. In an attempt to manage the overwhelming demand,..
The Burney Street Practice
Sir R.
Utterly disheartening and unacceptable treatment from what should be a professional healthcare system, the NHS has completely failed to meet even basic standards of patient care and service delivery.
The Burney Street Practice
eimear o.
This medical practice represents the absolute pinnacle of professional ineptitude. Their inability to accurately review reports from other healthcare providers leads to incorrect medication..
The Burney Street Practice
Odette H.