RS

Roxana S. 5 years ago • From Google

Rating

Bad

Rude receptionist fails pregnant patient's urgent needs

The receptionist (I think her name was Fatimah) was extremely unhelpful. I desperately need an urgent thyroid treatment because of my pregnancy, yet she's refusing to send the prescription to the pharmacy immediately. Previously, my prescriptions were processed within minutes, but this inconsiderate woman is insisting I wait 48 hours. She seems completely indifferent to my urgent medical needs as a pregnant patient. During the same conversation, I attempted to inquire about my maternity exemption certificate, but she claimed she couldn't handle multiple requests. What happened to basic customer service and multitasking? Instead of professionally managing my needs, she abruptly ended the call without addressing my concerns. I've encountered challenging interactions with GP receptionists before, but this experience stands out as particularly terrible, especially considering my vulnerable situation - being pregnant and requiring immediate treatment to protect my unborn child's health.

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