LC

Lorraine C. one year ago • From Google

Rating

Poor

Rude receptionist humiliates my daughter at clinic

When my daughter went to deliver some medical specimens to the second-floor reception this morning, the receptionist humiliated her by forcing her to remove her stool samples from her bag in full view of other waiting patients. This staff member clearly lacks the interpersonal skills required for a customer-facing role and demonstrates a shockingly insensitive approach to patient interactions. As a healthcare professional myself, I understand the critical importance of maintaining a compassionate and welcoming demeanor. Unfortunately, my daughter was so flustered by the experience that she didn't manage to note the receptionist's name - she only recalls that the woman had dark hair.

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