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Giorgos (. 3 years ago • From Google

Rating

Poor

Rude receptionist hung up on me

The customer service is terrible. When I attempted to schedule an appointment, the representative abruptly hung up on me mid-conversation, making it impossible to comprehend what was being communicated.

The High Street Practice

8 days ago

Thank you for your feedback. We are sorry to hear about your experience and understand how frustrating this must have been when trying to arrange an appointment. We aim to provide all patients with respectful and professional communication, and we regret that you felt this was not the case during your interaction with the practice. Since your review was posted, we have continued to review and improve our reception processes and staff training to help provide a better patient experience. Thank you for taking the time to share your comments.

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