AV

Andreia V. 2 years ago • From Google

Rating

Bad

Rude Receptionist Hung Up Three Times

I've encountered the most unprofessional receptionist behavior imaginable, and this isn't a new experience for me. This morning around 11:55 a.m., I attempted to schedule an appointment for my sick baby, who has been unwell for over a month and missed a previous follow-up. From the moment the phone was answered, the receptionist's tone was noticeably irritated, aggressively questioning why we had delayed so long. To make matters worse, she hung up on me three separate times, even when my partner tried calling. I'm left wondering how individuals with such blatant disrespect and coldness can be employed in public service roles. Consider the emotional state of patients: when someone is dealing with medical stress, the last thing they need is to be confronted with unnecessary hostility and harsh questioning. While I've never had issues with the medical staff, the receptionists consistently demonstrate a shocking lack of compassion and professionalism.

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