The Castle Practice
Nic N. 6 years ago • From Google
Bad
Rude Receptionist Ignored My Call
I'd award no stars if possible and am astounded by the 2.2 rating, which seems undeservedly generous. The performance metrics are shockingly subpar, suggesting the management is either indifferent or oblivious to their shortcomings. The receptionist's blatant disregard for my request to have a doctor contact me was appalling. Her dismissive statement, "I'm going to disconnect the call and we are now closed," was the epitome of unprofessional conduct. I am actively seeking to transfer my mother's medical care to a practice that genuinely values patient care, demonstrates exceptional service, maintains high standards, and upholds professional integrity. Without hesitation, I strongly advise others to avoid this practice.
Truthfully, the physicians are excellent once you secure a consultation. However, the medical practice's quality of service has significantly deteriorated compared to its previous state! In the..
The Castle Practice
Kay F.
My visit to the surgery today was absolutely flawless. Dr Zafar conducted my consultation, and though I was initially apprehensive about consulting a male physician, I decided to proceed. I am truly..
The Castle Practice
Mary B.
Scheduling appointments is a challenge with perpetually booked online systems and unresponsive phone lines. However, the medical staff are excellent once you finally secure a consultation.
The Castle Practice
T Q.
A truly exceptional medical practice. I've been their patient for over three decades. Most of the physicians genuinely pay attention, taking ample time to provide thorough care. I'm deeply..
The Castle Practice
Joe J.
I'd rate this zero if the option existed. Scheduling an appointment via telephone is a futile exercise, with lines perpetually busy or simply unanswered, despite seemingly sufficient front desk..
The Castle Practice
Lynn B.
Throughout my life, I've rarely required medical attention, but recently, I've been dealing with a persistent health concern. Dr Feghali has been absolutely remarkable, displaying utmost..
The Castle Practice
Lee F.
Dr. Tara Saha demonstrates excellent medical professionalism and care. Highly recommended physician.
The Castle Practice
Matthew G.
Scheduling an appointment is impossible, and even if you manage to book one, you'll inevitably be left waiting well past your designated time. The front desk staff are discourteous and provide..
The Castle Practice
G K.
Medical professionals at this clinic are excellent once you secure an appointment, but navigating their initial reception is a nightmare. The front desk staff are incredibly dismissive and..
The Castle Practice
brownsugars2001uk b.
The doctor's approach was extremely unprofessional and hostile. His communication style felt like a personal assault when discussing medical issues. I was completely dissatisfied with this general..
The Castle Practice
Nic N.
I'd award no stars if possible and am astounded by the 2.2 rating, which seems undeservedly generous. The performance metrics are shockingly subpar, suggesting the management is either indifferent..
The Castle Practice
Sylwia P.
I've been sitting in the waiting room for a full 60 minutes with my 7-week-old infant, and despite having a pre-scheduled appointment made by the practice, no healthcare professional was available..
The Castle Practice
H H.
Most doctors are competent, with a few exceptions. There are a couple of physicians I actively try to avoid due to their complete lack of empathy - it seems to be a family trait for one of them. I'd..
The Castle Practice
Nicola C.
Completely useless. Appalling care. My mother has been stuck in the emergency department for 72 hours, suffering immensely. Her GP has received two discharge summaries highlighting her pain and..
The Castle Practice
TheRaizeX T.
The leadership here is terrible. I've experienced an unacceptable number of issues with my ongoing prescription, all through no fault of my own. Their internal communication is pathetically poor...
The Castle Practice
przemek p.
I cannot endorse this medical facility and suggest seeking alternatives. For instance, when I required a specialist consultation, their referral process was the sole pathway to my preferred..
The Castle Practice
Elizabeth H.
On my grandfather Leonard Hill's behalf, I'm sharing his experience. He has been incredibly impressed with this medical practice, especially Dr Chitnis and Dr Manyweathers. After suffering a road..
The Castle Practice
Rachel l.
When you finally manage to secure an appointment, the service is subpar! The doctors are unaccommodating and reluctant to prescribe medication!!!
The Castle Practice
emily J.
Getting in touch with their customer support is an absolute nightmare. Every single time I call, it feels like an eternity before anyone answers, and when they finally do, they're completely useless.
The Castle Practice
Darran N.
Completely ineffective medical practice. I've spent months attempting to secure a doctor's appointment with no success, and getting through on the telephone is an exercise in frustration. It's..
The Castle Practice
Jon J.