FC

Fel C. one year ago • From Google

Rating

Bad

Rude Receptionist Ignored My Urgent Health Needs

I'm utterly disappointed and frustrated with my experiences at this medical practice. Despite ongoing physical and mental health challenges, I've encountered repeated communication failures. A previously scheduled mental health review never materialized, and despite my difficulties leaving home, I made an effort to help my partner register with this GP. Initially, one understanding receptionist helped me secure a mental health nurse appointment. However, today's encounter was disastrous. A dismissive receptionist flatly refused to assist me with a form, claiming she had no time, after I explained the e-consultation system was malfunctioning. She callously suggested I go to the pharmacy without understanding my medical needs. During my previous visits to submit registration forms, the surgery appeared deserted, with receptionists seemingly more interested in trivial personal conversations than patient care. Forced to contact 111, the service was remarkably different. They listened carefully, recognized the seriousness of my symptoms, and promptly arranged urgent care within an hour - a stark contrast to the surgery's indifference. The clear message is that Crayford Town Surgery desperately needs to reassess their staff, particularly their reception team. Their unprofessional behavior, including hanging up on frustrated patients seeking basic medical attention, is unacceptable. After weeks of waiting to be accepted as patients, one might find more effective diagnosis from an internet search than from their staff.

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