Crayford Town Surgery
Fel C. one year ago • From Google
Bad
Rude Receptionist Ignored My Urgent Health Needs
I'm utterly disappointed and frustrated with my experiences at this medical practice. Despite ongoing physical and mental health challenges, I've encountered repeated communication failures. A previously scheduled mental health review never materialized, and despite my difficulties leaving home, I made an effort to help my partner register with this GP. Initially, one understanding receptionist helped me secure a mental health nurse appointment. However, today's encounter was disastrous. A dismissive receptionist flatly refused to assist me with a form, claiming she had no time, after I explained the e-consultation system was malfunctioning. She callously suggested I go to the pharmacy without understanding my medical needs. During my previous visits to submit registration forms, the surgery appeared deserted, with receptionists seemingly more interested in trivial personal conversations than patient care. Forced to contact 111, the service was remarkably different. They listened carefully, recognized the seriousness of my symptoms, and promptly arranged urgent care within an hour - a stark contrast to the surgery's indifference. The clear message is that Crayford Town Surgery desperately needs to reassess their staff, particularly their reception team. Their unprofessional behavior, including hanging up on frustrated patients seeking basic medical attention, is unacceptable. After weeks of waiting to be accepted as patients, one might find more effective diagnosis from an internet search than from their staff.
Barely adequate, better to seek alternatives
Crayford Town Surgery
Jasmine J.
I have been persistently attempting to secure the necessary medical care for my father-in-law on his behalf. With limited English proficiency, he urgently requires surgical intervention and is..
Crayford Town Surgery
dd a.
Waited for my nurse appointment, and she was delayed by half an hour. No staff member bothered to explain the reason or update waiting patients. Don't even hope for an apology or acknowledgment of..
Crayford Town Surgery
Carly P.
They're impossible to reach by phone, and even when you do get through, scheduling an appointment takes forever - like three months! You won't receive the assistance you're seeking. They..
Crayford Town Surgery
Petrisor G.
Not much to add, this establishment deserves to be shut down, a complete drain on taxpayer funds.
Crayford Town Surgery
J D.
Complete embarrassment of a medical practice. They genuinely need a thorough investigation. Utter incompetence. And I won't even start discussing the front desk staff. Do yourself a favor and..
Crayford Town Surgery
kim c.
I've been a patient at this medical practice for quite some time, experiencing various experiences over the years. I'd like to highlight the exceptional front desk staff they currently employ. The..
Crayford Town Surgery
Linzi S.
During my chemotherapy treatment, the surgical team provided exceptional support. Every member of the staff was outstanding, and I had absolutely no complaints about their care.
Crayford Town Surgery
Manuel M.
A complete waste of medical resources! This general practitioner is an embarrassment to the National Health Service and provides absolutely no value to patients.
Crayford Town Surgery
Andrea K.
These medical professionals display a complete lack of courtesy and support. I'm actively seeking alternative surgical care. The physicians seem to put on forced smiles and hastily dispense..
Crayford Town Surgery
Emma C.
This medical facility has consistently provided excellent care, both during my own treatment and when my daughter was delivered. The personnel have been consistently supportive, leaving me with no..
Crayford Town Surgery
Pebble P.
The front desk staff are acceptable, except when they arbitrarily determine you shouldn't consult a physician without understanding your concerns. The doctors are equally dismissive and unhelpful...
Crayford Town Surgery
Sarah M.
I've been struggling for 20 minutes to schedule a medical consultation online, and the system keeps blocking my attempt. My anxiety is mounting as I desperately need medical attention. The booking..
Crayford Town Surgery
Louise S.
Scheduling a phone consultation took 10 days, and when the time came, the doctor never reached out! The process of booking an appointment is completely frustrating and impractical. Last year, my son..
Crayford Town Surgery
Wahida H.
This medical practice is hands down the most frustrating experience I've ever encountered. The reception staff are completely unprofessional, consistently displaying rudeness and passive-aggressive..
Crayford Town Surgery
Tracy C.
Excellent, speedy, and courteous medical procedure with consistently comprehensive care.
Crayford Town Surgery
Gheorghe F.
My infant was recently diagnosed with low iron levels and prescribed iron supplements, with a follow-up blood test scheduled after four weeks. To my absolute frustration, the medical staff..
Crayford Town Surgery
Rute N.
This general practitioner is absolutely the most disappointing medical professional I've encountered. When I need an urgent appointment for my child, I'm forced to wait up to two entire working days..
Crayford Town Surgery
Georgie L.
I received prompt and effective service at the medical clinic. Although no immediate appointments were open, the physician contacted me within a couple of hours and promptly issued a prescription..
Crayford Town Surgery
Akua B.
The medical staff, from the nursing team to my personal physician, have been incredibly supportive. I feel completely reassured and comfortable with the level of care I'm receiving.
Crayford Town Surgery
Luke D.