The Village Medical Centre
DO
Diana O. 2 years ago • From Google
Bad
I experienced absolutely terrible treatment this morning on January 26th by the receptionist who was occupied on the phone at 9am, and who didn't even provide her name. I simply requested my blood results and wanted to schedule a urine sample submission along with a doctor's consultation about my results, which had been marked as urgent via text. She abruptly stated she couldn't help me, which confused me greatly since I've been a patient there since childhood and know such services are typically available. I attempted to explain my urgent need calmly, deliberately maintaining a measured tone as I noticed her becoming increasingly agitated. She grew defensive and essentially claimed she could do nothing, suggesting I was being patronizing (seemingly to avoid admitting I wasn't being rude) before ultimately hanging up on me. Needing assistance, I was forced to call back, and despite being first in the queue, I was left on hold for 20 minutes. When finally answered, she only permitted me to drop off a urine sample but provided no guidance about my test results. I felt completely dehumanized and disrespected, with her dismissively claiming everyone experiences challenges and that my situation was insignificant. I believe this interaction requires investigation, as it's unacceptable for a receptionist to treat a serious medical patient with such profound disrespect, especially when that patient remained composed. I still require further assistance but will attempt to call later to avoid interacting with her again.
Mohammadhammad H.