The Village Medical Centre
Diana O. 2 years ago • From Google
Bad
Rude Receptionist Ignored My Urgent Medical Needs
I experienced absolutely terrible treatment this morning on January 26th by the receptionist who was occupied on the phone at 9am, and who didn't even provide her name. I simply requested my blood results and wanted to schedule a urine sample submission along with a doctor's consultation about my results, which had been marked as urgent via text. She abruptly stated she couldn't help me, which confused me greatly since I've been a patient there since childhood and know such services are typically available. I attempted to explain my urgent need calmly, deliberately maintaining a measured tone as I noticed her becoming increasingly agitated. She grew defensive and essentially claimed she could do nothing, suggesting I was being patronizing (seemingly to avoid admitting I wasn't being rude) before ultimately hanging up on me. Needing assistance, I was forced to call back, and despite being first in the queue, I was left on hold for 20 minutes. When finally answered, she only permitted me to drop off a urine sample but provided no guidance about my test results. I felt completely dehumanized and disrespected, with her dismissively claiming everyone experiences challenges and that my situation was insignificant. I believe this interaction requires investigation, as it's unacceptable for a receptionist to treat a serious medical patient with such profound disrespect, especially when that patient remained composed. I still require further assistance but will attempt to call later to avoid interacting with her again.
The front desk staff was incredibly courteous and friendly, and the physician followed through by returning my call exactly as they said they would
The Village Medical Centre
Siddhartha T.
Zero Stars. Complete time-sucks. They insist on in-person meetings despite offering phone consultations, clearly just to showcase their paperwork. (It's a business model) Endless waiting for..
The Village Medical Centre
Love L.
Streamlined, welcoming, courteous, and genuinely supportive. This medical practice stands out as the top choice in the region. I've genuinely experienced exceptional care since joining. The..
The Village Medical Centre
Julie S.
I was impressed by the swift attention my father received at the emergency department without a prior booking. The on-call physician conducted a comprehensive assessment and promptly organized his..
The Village Medical Centre
Joyson D.
Quick service and welcoming personnel.
The Village Medical Centre
Roshtha S.
Absolute farce! Securing a medical consultation is practically impossible. You could be on the brink of death, and the practice wouldn't bat an eye! I rarely interact with this surgery and make..
The Village Medical Centre
laureta b.
I visited the medical practice for my child and encountered a male physician, whose name escapes me but who wore glasses. Despite offering assistance, his demeanor appeared disinterested, with a..
The Village Medical Centre
Azmiya T.
I've been associated with this medical practice for an extended period, and while it was once exceptional, the quality has significantly deteriorated in recent years. The receptionist staff, in..
The Village Medical Centre
Kerri J.
The front desk staff at this medical practice are incredibly discourteous and condescending. It's baffling how they continue to be employed given their abysmal attitude towards patients. Securing an..
The Village Medical Centre
Mohammadhammad H.
Unhelpful front desk staff with zero comprehension, completely dismissive of my concerns, and unwilling to engage or address the problem - they simply hung up without any attempt to assist or..
The Village Medical Centre
Mariusz R.
Undoubtedly the most incompetent general practitioner in Slough, where booking an appointment seems impossible despite contributing taxes and national insurance. Is this the standard of a developing..
The Village Medical Centre
Manny K.
Getting an appointment here is an absolute nightmare. The service is incredibly frustrating. Even with a sensitive personal matter, the reception team makes it nearly impossible to connect with the..
The Village Medical Centre
As A.
Absolutely terrible personnel and customer service. Zero medical care provided whatsoever.
The Village Medical Centre
Karen A.
The staff here are friendly, and the nurse is particularly kind and compassionate.
The Village Medical Centre
Miriam D.
I reached out on 22/03 to schedule an appointment and was thoroughly dismayed by the reception from the staff member who answered. She was absolutely terrible! It seemed that because I didn't..
The Village Medical Centre
Alin C.
I've been a regular patient for cardiac evaluations, but during my latest consultation, the physician attributed my episodes of lightheadedness, loss of consciousness, and chest discomfort to..
The Village Medical Centre
Babar T.
Absolutely the most terrible surgical experience imaginable. The front desk personnel are incredibly discourteous and completely lack any semblance of helpfulness. Scheduling an appointment is an..
The Village Medical Centre
Peter S.
Dr. Rehman impressed me with her extensive knowledge and wonderful demeanor - I'd give her top marks for her approach. The three receptionists were equally welcoming and supportive. Throughout my..
The Village Medical Centre
Linda M.
The front desk personnel display an extremely discourteous and unwelcoming demeanor.
The Village Medical Centre
Anita J.
Our recent encounter with the medical practice was deeply distressing. When my son was suffering from a high fever and cough, the receptionist immediately declared "it's covid and spreading rapidly"..
The Village Medical Centre
Anakin S.