SR

Steph R. one year ago • From Google

Rating

Bad

Rude receptionist mars otherwise great medical experience

The medical staff and physicians were excellent and supportive, but the receptionist handling phone calls on Friday afternoon was incredibly discourteous and condescending. All these signs in the office state they won't tolerate rudeness, yet she might need to reflect on her own behavior. Could her unprofessional communication be contributing to increased tension? I've never experienced such treatment before, so perhaps it was just an isolated incident. Nevertheless, I will be filing a formal complaint about this staff member and will ensure I speak with her when she's not at the front desk. I would never dream of addressing my own clients in such a disrespectful manner!

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