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Olivia H. one year ago • From Google

Rating

Bad

Rude Receptionist Mel Ruined My Appointment

My experience at this medical centre was incredibly frustrating and disheartening. During my initial visit, the receptionist was discourteous and claimed my husband had to be present for the surgery. He consequently took time away from work, only to find the facility had closed early at 17:00 instead of the advertised 18:30. Upon my subsequent return with my children, the same receptionist, Mel, remained extremely unhelpful. She curtly informed me she couldn't assist because a nurse training session was imminent. When I requested to speak with a manager about potentially verifying my husband's ID through a video call, I was abruptly told no management staff were on premises. The complete lack of professional conduct and abysmal customer service is unacceptable. As a result, I will be transferring my medical care to a different surgery.

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