SB

Sabrina B. 4 years ago • From Google

Rating

Bad

Rude Receptionist Missed My Serious Condition

Terrible front desk staff handled my appointment request poorly. When I tried to use their e-consult system and explained my specific symptoms, she dismissively told me to just write "back pain" despite me mentioning a concerning lump near my tailbone. I received a phone consultation the following day, but ended up going to the emergency room that same day and ultimately required urgent surgery. Afterward, I attempted to schedule the daily wound dressings recommended by my doctors, but the receptionist argued about the necessity and only booked me until Saturday. To make matters worse, I later received a call from my GP revealing that no appointments had actually been booked, and I was only finding out now. This entire experience has made me seriously consider finding a new medical practice due to their unprofessional and careless approach.

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