Thurleigh Road Practice
AJ
Adams J. 3 years ago • From Google
Bad
I've been a patient at this GP surgery since 2019, and I must say their standards have significantly declined. Many of the competent GPs and reception staff have departed, leaving behind unqualified and discourteous employees who seem to look down on vulnerable individuals. Today, on September 19th, 2023, I called the GP, and the receptionist insisted I complete an online form. When I explained my vulnerability, she repeatedly echoed the word without comprehending its meaning. These people are unbelievable, constantly repeating themselves and claiming to be trained in handling vulnerable patients. "Vulnerable" typically means someone unable to navigate online systems, which is precisely why they call for assistance. Why should I have to justify myself to a rude receptionist about why I can't complete an online form? When I began explaining my genuine frustrations about the new appointment request system, which is ridiculous and unnecessary, she developed an attitude. She claimed the system works well and spoke to me condescendingly, apparently believing her role as a receptionist gives her the right to belittle vulnerable individuals. These lazy reception staff are simply seeking excuses to avoid helping patients. Previously, there were never any issues when I called for appointments, and the system always allowed staff to complete forms on my behalf. Clearly, she wasn't properly checking the system. Receptionists like her give GP surgeries a terrible reputation. When I attend my appointment, I will be formally reporting her and documenting the details of this unprofessional interaction.
Claire C.