Thurleigh Road Practice
Adams J. 2 years ago • From Google
Bad
Rude receptionist on september 19th
I've been a patient at this GP surgery since 2019, and I must say their standards have significantly declined. Many of the competent GPs and reception staff have departed, leaving behind unqualified and discourteous employees who seem to look down on vulnerable individuals. Today, on September 19th, 2023, I called the GP, and the receptionist insisted I complete an online form. When I explained my vulnerability, she repeatedly echoed the word without comprehending its meaning. These people are unbelievable, constantly repeating themselves and claiming to be trained in handling vulnerable patients. "Vulnerable" typically means someone unable to navigate online systems, which is precisely why they call for assistance. Why should I have to justify myself to a rude receptionist about why I can't complete an online form? When I began explaining my genuine frustrations about the new appointment request system, which is ridiculous and unnecessary, she developed an attitude. She claimed the system works well and spoke to me condescendingly, apparently believing her role as a receptionist gives her the right to belittle vulnerable individuals. These lazy reception staff are simply seeking excuses to avoid helping patients. Previously, there were never any issues when I called for appointments, and the system always allowed staff to complete forms on my behalf. Clearly, she wasn't properly checking the system. Receptionists like her give GP surgeries a terrible reputation. When I attend my appointment, I will be formally reporting her and documenting the details of this unprofessional interaction.
The practice truly impressed me. The general practitioners and personnel were incredibly prompt and supportive, offering assistance with great generosity. My sincere appreciation goes out to them.
Thurleigh Road Practice
Pierre M.
A massive shout-out to nurse Libby for her incredible care and support. Her warm demeanor and compassionate approach made such a difference, and we're truly grateful for her outstanding service!
Thurleigh Road Practice
Oliver D.
Avoid registering with this medical practice. Their recent appointment booking system has become incredibly frustrating and nearly impossible to navigate. When my toddler became seriously unwell,..
Thurleigh Road Practice
Pierre M.
We've been patients at Thurleigh Road for quite some time. Initially, their service was excellent, but it noticeably declined during the pandemic. While I understood the challenges posed by NHS..
Thurleigh Road Practice
S S.
The medical professionals at this clinic are competent, but their front desk staff are incredibly discourteous and unhelpful. When I called today to schedule an appointment for February 19th, I was..
Thurleigh Road Practice
Daniella R.
Exceptional primary care physician who truly stands out from the rest. Meticulous in approach, proactive about specialist referrals when necessary, and with a remarkably efficient phone system that..
Thurleigh Road Practice
Tatiana W.
Regrettably, this medical practice, once highly regarded two decades ago, is now best steered clear of. I'm uncertain about who actually secures consultations with the physicians, as I typically..
Thurleigh Road Practice
marie D.
This medical procedure is fundamentally broken. They repeatedly provided and misguided me with incorrect consent documentation for my vulnerable adult son. Their professional responsibility is..
Thurleigh Road Practice
julia b.
Thurleigh Rd Practice, like numerous healthcare providers, is grappling with the current NHS challenges. Despite these difficulties, as a long-standing patient, I've consistently experienced..
Thurleigh Road Practice
carla p.
I consider myself fortunate to be a patient at this medical practice. Whenever I've required urgent medical attention, I've discovered the scheduling process to be seamless and efficient, and this..
Thurleigh Road Practice
Gurmeet S.
I'm discussing my mother's medical practice. The personnel are exceptional, typically offering urgent consultations when my mum requires them. Dr Ellis stands out as an outstanding physician - she..
Thurleigh Road Practice
Samed b.
This has been the most abysmal medical practice I've encountered in my nearly two decades living in London. I've been awaiting a doctor's callback since August (nearly three months now) regarding..
Thurleigh Road Practice
Nicole N.
Been attempting to reach out for 48 hours and still haven't received any response!
Thurleigh Road Practice
Gabrielle G.
This medical facility truly stands out with its top-notch patient care and attentive approach. The physicians consistently schedule follow-up appointments to ensure treatment success, creating a..
Thurleigh Road Practice
Mike m.
The medical team and physicians are excellent and welcoming, but scheduling is a major challenge. Getting an appointment requires extensive phone time and significant waiting periods. I've..
Thurleigh Road Practice
Rebecca R.
Utterly appalling. The level of incompetence here is almost hard to comprehend. Disgusting. A medical clinic that represents the absolute worst of healthcare.
Thurleigh Road Practice
Sarah S.
The medical professionals have been exceptional, attentive, and meticulous in their examinations. Specifically, Dr. Emily Northern and Dr. Sheena Patel stand out (imagine high-achieving, top-tier..
Thurleigh Road Practice
Steve C.
Getting a medical appointment here is like hitting a brick wall - completely unattainable
Thurleigh Road Practice
Z Z.
Absolutely appalling service that has critically compromised my wellbeing. I encountered an unprofessional physician who dismissively told me to 'toughen up' regarding my mental health concerns and..
Thurleigh Road Practice
John H.
I've been seeing this medical group for more than two decades. Throughout this time, the quality of healthcare I've received has been consistently excellent. While scheduling appointments has become..
Thurleigh Road Practice
Cyrus G.