PW

Pawel W. 11 years ago • From Google

Rating

Poor

Rude receptionist ruined my call

I contacted Selden Surgery at 16:30 (during a relatively quiet time) and was left on hold for over 10 minutes according to my phone's timer. When finally answered, I was greeted with an audible sigh and a curt "How can I help?" As I began explaining my call's purpose—providing feedback on treatment recommended by my GP—I was abruptly cut off mid-sentence with another heavy sigh and a demanding "YOUR NAME?!" I politely provided my name, but feeling frustrated by the receptionist's unprofessional conduct, I requested her name for a formal complaint, which I carefully noted. When I finally managed to briefly explain my call's reason, I was told that she could only write or assume the veracity of my statement, essentially implying I was being dishonest. I am utterly appalled by the telephone etiquette and staff attitude at Selden Surgery. If employees have personal biases, they should absolutely not bring them into professional interactions. Having experience working with the public myself, I am deeply shocked by the manner in which I was treated. I will unquestionably be changing medical practices.

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