TR

Tipu R. one year ago • From Google

Rating

Bad

Rude receptionist ruined my doctor visit

Hi everyone - I've been living in this area for a while now, and I've consistently appreciated this medical practice. However, my recent experience has been a stark contrast to my previous positive interactions. I encountered a new receptionist who was shockingly unprofessional. During our first conversation, I initially attributed her rudeness to her potentially having a bad day. Sadly, a second interaction confirmed that her behavior was consistently unhelpful and dismissive. She seemed eager to end our call abruptly, quickly redirecting me to dial 111 instead of assisting me. What should have been a straightforward issue that could be easily resolved became a frustrating experience. I'm genuinely disappointed that such an uncooperative staff member could potentially damage the reputation of an otherwise excellent practice. Every other staff member I've encountered at this GP surgery has been friendly and supportive, and I genuinely believe this particular receptionist is not a good fit for their team.

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