KS

Kirsty S. 3 years ago • From Google

Rating

Poor

Rude receptionist ruined my early morning

The website claims an 8am opening, so I arrived right on time, only to be met by the most discourteous receptionist who immediately challenged me through the communication system with an irritated "who are you" attitude. When I explained my purpose, I was curtly informed that surgical services actually start at 8:30am, and phone lines at 8am. It would have been helpful if this information was clearly posted online, and the staff member I consulted yesterday could have shared these details. Moreover, such an abrasive approach was entirely unnecessary. Accessing medical services is challenging enough without having to deal with unprofessional and hostile staff.

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