LP

Lucy P. one year ago • From Google

Rating

Bad

Rude Receptionist Ruined My Entire Experience

I am utterly dismayed by the disrespectful conduct of the reception staff at this medical facility. When I attempted to return a missed call from a nurse (which was unexpected), I called back merely 10 minutes later. The initial receptionist was shockingly discourteous, constantly cutting me off mid-sentence and abruptly terminating the call when I tried to provide context. This experience was deeply distressing, particularly given my already challenging personal circumstances and urgent need for understanding. Subsequently, I was compelled to redial and endure a 20-minute hold period, experiencing significant emotional strain and irritation. Fortunately, the subsequent receptionist demonstrated compassion and helpfulness, demonstrating that quality service is achievable within this practice, though it must be applied uniformly. Healthcare patients fundamentally merit compassionate and professional treatment. This medical practice urgently requires a comprehensive reassessment of how certain staff members engage with and communicate with patients.

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